Membership Secretary
Membership Secretary
Posted on :
09-05-2025
Employer Active
1 Vacancy
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Monthly Salary
$ 100000 - 125000
Vacancy
1 Vacancy
Posted on :
09-05-2025
Job Description
About the Role
An exciting opportunity has become available for an experienced Membership Secretaryto join a prestigious and private members club located in Washington DC servicing UHNW clientele. The club offers a refined exclusive and exceptional experience to its members. This role will be central to the clubs daily operations with a focus on membership administration relationship management and communication.
Position Overview
The Membership Secretary will oversee the daily tasks of the Membership Office manage regular communications with members and ensure the highest level of service and relationship management. The ideal candidate is highly organized and detailoriented excels in administrative work and has experience working with UHNWI.
Principal (Essential) Duties
Membership Management
An exciting opportunity has become available for an experienced Membership Secretaryto join a prestigious and private members club located in Washington DC servicing UHNW clientele. The club offers a refined exclusive and exceptional experience to its members. This role will be central to the clubs daily operations with a focus on membership administration relationship management and communication.
Position Overview
The Membership Secretary will oversee the daily tasks of the Membership Office manage regular communications with members and ensure the highest level of service and relationship management. The ideal candidate is highly organized and detailoriented excels in administrative work and has experience working with UHNWI.
Principal (Essential) Duties
Membership Management
- Establish maintain and nurture relationships with members ensuring they are assisted promptly with exceptional service.
- Introduce new members to the senior management team offering comprehensive tours of the club and sending out welcome packets
- Manage the onboarding process for new members including managing and sending application paperwork entering data into Salesforce and ensuring all member preferences are captured.
- Oversee membership renewals and processes including sending reminders and processing payments.
- Maintain and update member records in Salesforce and ensure communication with relevant teams.
- Manage the clubs waitlist and ensure timely processing of new member applications.
- Record and update details of members wishing to resign.
- Serve as the primary point of contact for membershiprelated queries from club operations staff.
- Address member concerns complaints and feedback escalating issues when necessary.
- Ensure members are fully informed about club rules and regulations reinforcing compliance in a professionally balanced manner.
- Personally welcome new members and ensure ongoing support to ensure their experience at the Club is of the highest level.
- Collaborate with the finance team to manage membership accounts process payments with a high level of accuracy.
- Handle member gifting including holiday and birthday acknowledgements in accordance with club standards and budgets.
- Prepare quarterly reports for the Committee and manage regular membershiprelated communications including mailing lists
- Manage and develop the Salesforce dashboard reviewing and updating data as necessary.
- Oversee and manage the application process for membership and work closely with the Founders to review applications.
Qualifications & Experience
- Minimum of 1 year or more of prior experience working with UHNWI (Ultra High NetWorth Individuals) is required.
- Prior experience working with a CRM database required; prior Salesforce experience highly preferred.
- 3 years of experience providing extensive and comprehensive whiteglove customer service and managing relationships with clients members or customers required.
- Operate with indomitable work ethic and the willingness to work additional hours and atypical shifts as needed.
- Strong computer skills including proficiency in Microsoft Office (Word Excel Outlook) and databases.
Why Join Us
This is a unique opportunity to become part of a closeknit highperforming team within one of Washington DCs private clubs. As the Membership Secretary you will play a key role in elevating the member experience and upholding the clubs mission of exceptional experience to its members. If you are passionate and take pride in your craft we invite you to apply.
The salary range for this role is $100000$125000 based on relevant experience.
This is a unique opportunity to become part of a closeknit highperforming team within one of Washington DCs private clubs. As the Membership Secretary you will play a key role in elevating the member experience and upholding the clubs mission of exceptional experience to its members. If you are passionate and take pride in your craft we invite you to apply.
The salary range for this role is $100000$125000 based on relevant experience.
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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