Director of Communications - Vanderbilt LifeFlight
Director of Communications - Vanderbilt LifeFlight
Posted on :
09-05-2025
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1 Vacancy
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Job Description
Discover Vanderbilt University Medical Center: Located in Nashville Tennessee and operating at a global crossroads of teaching discovery and patient care VUMC is a community ofindividuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued your knowledge expanded and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniquenessis sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilts mission is to advance health and wellness through preeminent programs in patient care education and research.
Organization:
LifeFlight OperationsJob Summary:
The Vanderbilt Health Executive Search Team is conducting a national search for a VUMC LifeFlight Director of Communications to provide strategic leadership manage operations and resources; and ensure eective coordination among all LifeFlight service lines and other agencies. The Director of Communications demonstrates a strong leadership presence that promotes the VUMC LifeFlight mission vision and strategic plans. The Director of Communications is critical in advancing LifeFlights regional eorts to provide worldclass healthcare to those that we serve. LifeFlights Communications Center is made up of a team of licensed EMTs and Paramedics that serve as a Regional Medical Communications Center (RMCC) for Middle Tennessee as well as emergency and transport coordination for the Vanderbilt Health System. The Communications Center receives nearly 100000 calls for service on campus and throughout Middle Tennessee annually..
Shift: First Shift (Days)
Role Accountabilities:
- Oversees Communications personnel; participates in the recruitment and selection of personnel; assigns directs trains and inspects the work of sta; coaches counsels and evaluates sta performance; assists in the development of schedules.
- Develops maintains and implements the policies procedures and protocols of VUMC and ensures adherence to County State and Federal rules and regulations; assists with the development and maintenance of emergency plans for the VUMC.
- Plans organizes and manages the daytoday operational functions of the Communication Centers to provide eective and timely services system wide.
- Plans develops and directs department programs services resources and sta.
- Formulates short and longrange plans goals and objectives.
- Develops and implements policies procedures and standards; and directs the implementation ofprograms and services through subordinate managers supervisors and sta.
- Directs the nancial operations of the department including the development and monitoring of thebudget and purchasing of goods and services.
- Maintains liaison between the LifeFlight Leadership and sta of the Communication Centers.
- Oversees the management installation operation and maintenance of all department equipmentradio systems telephone and computer/data interface.
- Ensure 911 and nonemergency calltaking processing and dispatching are done accurately and efficiently through training and continuous quality improvement.
- Investigates sta safety complaints.
- Support creative thinking and problemsolving and encourage participatory decisionmaking when appropriate.
- Attends VUMC LifeFlight Communications RMCC meetings or other meetings as required.
- Oversees the development and execution of continuing education/training programs for all LifeFlightCommunications personnel.
- Maintains all local state and/or national standards as set forth including CAMTS standards for allCommunication Centers.
- Oversees largescale event planning for LifeFlight Communications; works with agencies served by LifeFlight Communications to formulate eective communication for routine and special events internally and externally to the Vanderbilt Health System.
- Coordinates with agencies and ocials to review and enhance operations/activities; reviews/resolves problems receives advice/direction and provides recommendations.
- Oversees the LifeFlight Communications Continuous Quality Improvement (CQI) program.
- Prepares and maintains reports records and les; prepares and distributes materials as directed.
- Develops and maintains records les and reports as needed by Program and VUMC.
- Plans for and manages the use of department equipment communication systems and facilities; ensures proper maintenance and repair of communications equipment radios and systems; assigns and oversees research of vendor pricing; coordinates with contractors vendors and suppliers regarding the procurement of new equipment services and supplies; works with vendors regarding wireless services and planning for future department technology needs.
Additional Accountabilities:
- Serves as a member of the Regional Medical Coordination Center (RMCC) Region 5.
- Performs additional duties to support the LifeFlight Program as assigned.
Knowledge and Skills:
- Federal state and local laws and regulations regarding a PSAP (Public Safety Answering Point).
- Knowledge of principles and practices of re and EMS disciplines.
- Knowledge of all phases of emergency management and emergency communications.
- Knowledge of twoway radio Computer Aided Dispatch Enhanced 911 systems and disaster planning.
- Knowledge of Federal and State regulations governing the use of radio transmissions computer privacy and security records retention and emergency communication work.
- Knowledge of Microsoft Oce suite of programs for the purposes of creating and formatting documents graphs presentations databases spreadsheets data entry and word processing.
- Skill in communicating eectively both orally and in writing in a highly interactive and teamoriented work environment.
- Ability to present ideas clearly both verbally and in writing.
- Ability to analyze emergency situations objectively and make sound decisions.
- Ability to plan and organize response to complex emergencies.
- Ability to keep oce records and to prepare accurate reports from le sources.
- Ability to perform and organize work independently.
- Ability to prepare eective correspondence on routine matters and to perform routine ocemanagement details.
- Ability to establish and maintain eective working relationships with Communications sta other LifeFlight service lines VUMC associates and other public agencies.
- Ability to maintain regular and predictable attendance at work.
- Selfstarter that takes initiative and has a sense of urgency.
- Able to meet deadlines timely and follow directions.
- Communicate complex and technical information in a simple clear and straightforward manner.
- Be organized manage resources plan strategically and manage projects.
- Ability to address multiple demands simultaneously; prioritize work and respond to dicult situations under stress of time or circumstances; remain professional and operate eectively in high stress situations.
Qualifications External:
- Bachelors Degree and 7 years experience ***(Must attain Association of Public Safety Communications Ocials (APCO) Certied PublicSafety Executive Program Certication within two years of employment.***
Preferred Qualifications:
- Masters degree in Business Public Administration Communications or related eld.
- Ten years of progressively responsible experience in a public safety communications center including supervisory and/or management experience is preferred.
- Experience in preparation and analysis of budgets development and implementation of policies and procedures preferred.
- Knowledge of public safety strategies practices and technologies preferred. Public safety experiencepreferred.
- EMTB certication or higher strongly preferred.
- Hospital experience preferred.
- Academic Medical Center experience preferred.
#LIJC1
Our professional administrative functions include critical supporting roles in information technology and informatics finance administration legal and community affairs human resources communications and marketing development facilities and many more.
At our growing health system we support each other and encourage excellence among all who are part of our workforce. Highachieving employees stay at Vanderbilt Health for professional growth appreciation of benefits and a sense of community and purpose.
Core Accountabilities:
* Organizational Impact: Implements strategies for a sub function with direct impact to the function results.* Problem Solving/ Complexity of work: Resolves highly complex business issues that are often unprecedented that have immediate impact on own subfunction or entity and wider implications to the organization. * Breadth of Knowledge: Applies expertise within professional/technical area and uses advanced business knowledge to develop objectives.* Team Interaction: Leads a subfunction serving the organization at large or across one or more entity(s).Core Capabilities :
Supporting Colleagues: Develops Self and Others: Acts upon constructive feedback from all levels of the organization and initiates strategies to develop talent in others. Builds and Maintains Relationships: Leverages relationships and insight to forecast potential future needs and influence delivery of work to exceed expectations. Communicates Effectively: Anticipates difference audience concerns styles and finds mutually beneficial solutions across conflicting and sensitive issues. Delivering Excellent Services: Serves Others with Compassion: Demonstrates indepth knowledge of broadbased issues and considers the interests of others to improve satisfaction of services. Solves Complex Problems: Critically evaluates complex information and identifies trends/risks to make recommendations to improve processes across areas. Offers Meaningful Advice and Support: Provides ongoing feedback and development discussions to motivate and support team members to maximize performance. Ensuring High Quality: Performs Excellent Work: Anticipates problems or obstacles which may interfere with quality standards and develops plants to ensure areas quality standards are met. Ensures Continuous Improvement: Routinely draws upon valuable learning from others past experiences and new information to determine key opportunities. Fulfills Safety and Regulatory Requirements: Develops appropriate corrective actions for unsafe environments in order to ensure operational and safety compliance. Managing Resources Effectively: Demonstrates Accountability: Identifies potential obstacles to goal achievement and develops solutions to address those obstacles. Stewards Organizational Resources: Creates the appropriate systems and processes to effectively manage resources. Makes Data Driven Decisions: Applies indepth knowledge of data to recommend and implement new approaches to improve decision making capabilities. Fostering Innovation: Generates New Ideas: Identifies opportunities and leads development of new initiatives that create value across areas. Applies Technology: Creates the energy and drive for self/others to identify and leverage technology in new innovative ways to drive greater efficiencies. Adapts to Change: Anticipates the change process and clearly communicates impact on others/own team(s) assisting them in embracing the change.Position Qualifications:
Responsibilities:
Certifications:
Work Experience:
Relevant Work ExperienceExperience Level:
7 yearsEducation:
BachelorsVanderbilt Health is committed tofosteringan environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.
Required Experience:
Director
Employment Type
Full-Time
Key Skills
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