Quality Specialist
Quality Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
About Our Company
Were a physicianled patientcentric network committed to simplifying health care and bringing a more connected kind of care.
Our primary multispecialty and urgent care providers serve millions of patients in traditional practices patients homes and virtually through VillageMD and our operating companies Village Medical Village Medical at Home Summit Health CityMD and Starling Physicians.
When you join our team you become part of a compassionate community of people who work hard every day to make health care better for are innovating valuebased care and leveraging integrated applications population insights and staffing expertise to ensure all patients have access to highquality connected care services that provide better outcomes at a reduced total cost of care.
Please Note: We will only contact candidates regarding your applications from one of the following domains: @ @ @ @ @ @ or @.
Job Description
In this role you will be responsible for performing outbound patient calls regarding our clinical programs medication adherence and closing gaps in care for valuebased contracted patients with clinical quality needs. The role will partner closely with our quality population health and pharmacy teams to effectively deliver wraparound care for our patients. The ideal candidate will have the ability to work in a fastpaced environment while using excellent communication skills to serve our patients. They must be proactive with a strong personal initiative as well as highly organized and detailoriented.
How You Can Make A Difference
You can expect the following professional challenges:
Call patients to ensure they refill their chronic disease medications on time for diabetes blood pressure and cholesterol
Contribute to increasing overall quality ratings for the clinic by ensuring patients refill and take their medication on time and as directed
Serve as liaison between patient clinic and pharmacy to minimize time missed between refills.
Interpret patient medical history (medication list office visit notes etc.) and understand and properly communicate the providers plan to the patient
Navigate between different Electronic Medical Record (EMR) platforms to review patient medical information
Accurately and comprehensively document patient care activities in all applicable electronic records
Perform appropriate medication reconciliation by comparing how your patient is taking medication versus what is written in the medical record and/or filled at the pharmacy
Request medication refills per clinic policy and protocol
Adequately assist patients with difficulties accessing medication due to cost or other barriers
Identify patients who need referrals to clinical pharmacists retail pharmacy med sync program retail pharmacy medication pack program care management clinician and/or Village at Home
Timely followup and persistent outreach to patients providers and pharmacies to ensure medications are picked up and taken as directed
Connect with patients before and after their primary care visit if necessary to help coordinate the completion of their quality health maintenance
Coordinate with pharmacy staff primary care office staff and/or providers to ensure appropriate referrals orders and tests are in place for the patient
Schedule appointments and testing and/or order screenings per standardized protocols
Maintain current knowledge of quality measure requirements
Identify opportunities for continuous process improvement
Actively participate as a member of the healthcare team to promote positive health outcomes for our patients and support our healthcare partners
Scheduling patient appointments as needed for refills/barriers
Assisting other quality departments as required per quarter
Participating in teambuilding exercises/tools
About Our Commitment
Total Rewards at VillageMD
Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMDs benefit platform includes Medical Dental Life Disability Vision FSA coverages and a 401k savings plan.
Equal Opportunity Employer
Our Companyprovides equal employment opportunities (EEO) to all employees and applicants for employment without regard to and does not discriminate on the basis of race color religion creed gender/sex sexual orientation gender identity and expression (including transgender status) national origin ancestry citizenship status age disability genetic information marital status pregnancy military status veteran status or any other characteristic protected by applicable federal state and local laws.
Safety Disclaimer
OurCompanycares about the safety of our employees and Companydoes not use chat rooms for job searches or Companywill never request personal information via informal chat platforms or unsecure Companywill never ask for money or an exchange of money banking or other personal information prior to the inperson interview. Be aware of potential scams while job seeking. Interviews are conducted at selectOur Companylocations during regular business hours only. For information on job scams visit file a complaint at Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
Similar Jobs
Dr. Job is an online platform that connects employers with skilled job seekers, facilitating the search for job opportunities and top talent. Established in 2015. Dr. Job Pro has emerged as the world premier job portal, attracting thousands of job seekers every day from all over the world.
Follow Dr.Job
Dr Job FZ LLC. 2025 © All Rights Reserved