Resident Program Manager (Recovery Homes)

• Plans organizes supervises coaches and evaluates the work of assigned staff; develops implements and monitors work plans to achieve assigned goals and objectives; develops implements and evaluates work plans processes systems and procedures to achieve MAAC and program goals objectives and performance measures consistent with MAACs quality and service expectations; participates in the development and implementation of the department strategic plan.
• Ensures all program goals and funding source requirements are met; evaluates the effectiveness of program activities and recommends modifications to processes and procedures; prepares narrative and statistical program performance reports and recommendations; prepares reports on program activities and results.
• Coordinates new and existing services with community agencies to supply resources for program participants; refers participants to internal and community resources based on need.
• Ensures compliance with all applicable Federal State and local laws codes grant/funder requirements and MAAC policies and procedures; ensures and verifies agreements with partners private lenders and investors are fulfilled; analyzes laws regulations and guidelines and makes corrective action recommendations;
• Oversees and maintains all program files records reports and program related information; performs regular quality control checks of participant files and the data management system(s) to ensure compliance with MAAC policies and procedures and funding agency requirements; maintains office supplies and other various resources as required by the program; ensures proper maintenance of the facility is performed.
• Attends meetings required by the funding agencies and the MAAC Administration; makes presentations and represents the agency with program participants program partners and community groups to provide information.
• Performs other related duties as assigned.

• Develops specific recovery components including but not limited to weekly group sessions educational sessions work readiness and career pathways trainings and other mutual support activities; conducts individual sessions on an informal and as needed basis.
• Oversees and supervises the maintenance of facility waiting lists; oversees the residents intake process ensures the maximum bed occupancy is always maintained; collects client fees; ensures the safety and welfare of staff and residents in the home; terminates residents from program as necessary.
• Conducts weekly staff meetings to review resident progress plan appropriate responses to address problems/issues within the residence; provides inservice training to staff.
• Must be available to work Mondays thru Friday and available 24hrs including weekends for program emergencies.
• Collaborates with all MAAC programs and actively supports departmental and organizational strategic goals.

• Comprehensive understanding of alcoholism and a general understanding of the Twelve Step programs including Alanon N.A. and A.A
• Principles practices tools and techniques of program planning and management including program budgeting and reporting.
• Project management theories procedures and methods.
• Principles and practices applicable to the development and implementation of community service/development programs.
• Modern management principles techniques and tools for planning administering designing developing and delivering a major program service or project.
• Federal state and local regulatory codes related to program or project activities and operations.
• Community and social service needs of lowincome people and relevant community resources.
• Principles and tools for implementing performance measurement process improvement quality improvement.
• Effective nonprofit human resources and fiscal management tools and administration.
• Principles and practices of effective management and supervision.
• Research evaluation analysis and interpretation methods techniques.
• General office administration practices and procedures.
• Principles and practices of sound business communication.
• Standard business software including Word Outlook Access Excel databases and use of the internet.
• Recordkeeping and filing practices and procedures.
• Program marketing and fund development.

• Maintain professional behavior and act as a role model at the work site and in the community.
• Develop and implement a comprehensive social model recovery service program.
• Respond to crisis and emergencies which may be alcohol or drug related.
• Plan organize manage and evaluate a variety of program functions and activities to achieve program goals and objectives.
• Analyze difficult program administrative and operational objectives and issues evaluate alternatives and reach sound conclusions and recommendations.
• Collect evaluate and interpret appropriate and applicable data either in statistical or narrative form.
• Understand interpret and respond to client needs and expectations.
• Define issues analyze problems evaluate alternatives and develop sound independent conclusions and recommendations in accordance with laws regulations rules and policies.
• Understand interpret apply explain and enforce applicable laws codes policies and procedures.
• Present proposals and recommendations clearly and logically.
• Develop and implement appropriate procedures and controls.
• Assess the participants immediate needs and ensure participants receipt of needed services through personal service or making appropriate referrals.
• Develop and implement departmental policy and procedures.
• Assist with the preparation of budgets monitor revenues and expenditures identify risks and mitigating actions and implement corrective actions.
• Establish appropriate performance indicators to track the programs work products in terms of both output and outcome (cost effectiveness schedule adherence and quality).
• Coordinate activities with outside jurisdictions and community agencies.
• Prepare and give presentations on the programs or projects functions activities and issues.
• Supervise train and evaluate the work of subordinate staff.
• Demonstrate excellent interpersonal skills in the areas of creative problemsolving conflict resolution group planning and decisionmaking processes.
• Prepare clear concise and accurate management level correspondence and reports.
• Interpret apply and reach sound decisions in accordance with rules regulations and MAAC policies and procedures.
• Communicate effectively orally and in writing with a variety of individuals representing diverse cultures and backgrounds.
• Understand and follow written and oral instructions.
• Maintain confidentiality of agency documents and records.
• Work effectively independently without close supervision.
• Organize set priorities take initiative and exercise sound independent judgment within areas of responsibility.
• Perform duties that require high attention to detail and application of rules and specific procedural requirements.
• Demonstrate patience flexibility dependability and creative problemsolving.
• Operate modern office equipment including photocopier calculator computer and payroll administration and processing related software.
• Exercise appropriate judgment in answering questions and releasing information; analyze and project consequences of decisions and/or recommendations.
• Use tact discretion courtesy and patience in dealing with sensitive and difficult individuals and situations.
• Establish and maintain effective working relationships with agency staff and others encountered in the course of work.

• Associates degree in health and human sciences Psychology Social Sciences Chemical dependency and two (2) years experience in closely related field; AND
• Two (2) years of experience in program development and administration of a recovery program in a social service setting
• Two (2) years of supervisory experience; and a valid Alcohol and Drug Program Certification.

• First Aid and CPR training and certification must be obtained within three (3) months of hire and maintained throughout employment.
• Incumbents are subject to annual criminal screenings as required by MAACs funder agreement.
• Travel is required and may include attending meetings and/or conferences outside of the County.
• Nonprofit or government agency experience strongly preferred.

VALUEBASED BEHAVIORS

Listens attentively to others. Asks clarifying questions to gain a better understanding of the other persons views and underlying assumptions
Works effectively in a team environment and actively participates in joint problem solving; willingly cooperates with coworkers
Identifies and takes advantage of opportunities for personal and professional development
Attends work consistently and punctually. Arrives to meetings prepared and on time; honors work commitments; follows through on what was agreed upon; meets deadlines
Honors the private and confidential matters of coworkers. Protects the proprietary information of MAAC systems
Follows rules regulations and policies; positively contributes to implementing changes
Deals with issues directly in a respectful and timely manner. Focuses on resolving the issue while not criticizing the person. Follows rules regulations and policies; positively contributes to implementing changes

HEALTH STATUS

Must have a physical examination TB clearance and a drug screen by a doctor/clinic designated by MAAC as well as immunization records for influenza* pertussis and measles as required by state and federal regulations prior to the first day of employment.

PHYSICAL AND MENTAL DEMANDS

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this class an employee is regularly required to stand walk and sit talk or hear both in person and by telephone uses hands to finger handle or feel objects or controls reach with hands and arms. An employee also is regularly required to stoop kneel bend crouch or crawl climb or balance and lift up to 50 pounds. Specific vision abilities required by this job include close vision distance vision depth perception color vision and the ability to adjust focus.

Mental Demands

While performing the duties of this class the employee is regularly required to use written and oral communication skills; read and interpret information; analyze and solve problems; observe and interpret people and situations; use basic math; learn and apply new information or skills; work under intensive deadlines and interact with MAAC management administrators staff teachers parents family members children and others encountered in the course of work.

BACKGROUND CLEARANCE

All positions are subject to a background/education check DMV check NSOR exclusion and debarment checks prior to hire and periodically throughout employment as required by various funding sources.

Note: California Start law requires background criminal checks on anyone who works in a licensed childcare facility who is not a client. Must have or obtain a current criminal background check clearance signed criminal record statement and signed Acknowledgement to Report Child Abuse form prior to the first day of employment.

TRANSPORTATION

Must have and maintain a valid California Drivers License daily use of a personal insured vehicle and have and maintain a motor vehicle driving record acceptable to MAACs insurance carrier. Incumbents will be enrolled in the California DMV Pull Program.