Volunteering Manager
Volunteering Manager
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1 Vacancy
Job Description
Arc is the cool older sibling at UNSW. We pride ourselves on our obsession with student life because we know that the best part of going to uni is all the fun stuff you do outside the classroom. Our mission is to create the best student experience and we do that through a huge range of opportunities and services available to students online and in person. Working at Arc youll join a welcoming team of passionate people who believe in listening to students working together and constantly being better. Plus there are plenty of employee perks like cake volleyball Arc Wellness and heaps more.
Description
About The Role
The Volunteering Manager leads Arcs Volunteering department driving the delivery of impactful services events and programs that support the UNSW student community and beyond. The department also empowers student volunteers to give back build meaningful connections and develop valuable skills through inclusive and purposedriven opportunities.
This role provides strategic and operational leadership across student programs staff management volunteer engagement and the front office portfolio. The Volunteering Manager oversees the delivery of highquality initiatives and services mentors a team of professional and student staff and ensures programs are aligned with student needs and organisational goals.
KEY TASKS & ACCOUNTABILITIES
Student Program & Officer Oversight
Lead the direction and delivery of a number of student programs and their related events ensuring they are impactful scalable and aligned with student needs.
Recruit train and supervise Program Officers for said programs providing guidance rostering and regular support to ensure their development and success.
Monitor program operations budgets and key performance indicators driving continuous improvement and stakeholder collaboration to enhance engagement and impact.
Team Management
Manage and support the performance of permanent staff within the Volunteering department providing guidance mentorship and professional development opportunities.
Ensure that individual portfolios are operating effectively and that the broader team works collaboratively and cohesively.
Promote a highperforming valuesaligned team culture that centres students and prioritises inclusion wellbeing and community building.
Front Office Oversight
Provide highlevel oversight of Arcs front office operations by managing the Front Office Coordinator and supporting them to deliver highquality studentfocused services.
Ensure the Front Office Coordinator is equipped to lead the daytoday running of reception including bookings resource management customer service and general office upkeep.
Provide strategic oversight of Arcs front office ensuring reception services resources and daily operations remain welcoming efficient and student focused.
Volunteer Strategy & Experience
Collaborate with the Director of Student Programs & Wellbeing to develop and deliver the strategic direction of Arc Volunteering including setting goals creating operational KPTs and aligning efforts with broader organisational priorities.
Lead and facilitate volunteer experience initiatives including recruitment onboarding training recognition and moralebuilding across all volunteer programs.
Lead the development and implementation of systems and processes that enhance program delivery volunteer tracking data collection and longterm planning.
Departmental Operations
Manage the volunteering budget lines including forecasting spending and monthly financial reporting.
Monitor and report on key metrics KPTs and department impact.
Collaborate with stakeholders internally and externally to support the department and deliver highquality engagement activities.
Represent the Volunteering department within Arc and UNSW acting as a key ambassador for the impact of studentled initiatives.
Contribute to organisational improvement through collaborative projects reporting and shared initiatives with other departments.
Applications close on 15 May 2025 11.59 PM. If you would like to apply submit a covering letter addressing what you plan on bringing to the role of Volunteering Manager.
For any questions please email
Skills And Experiences
QUALIFICATIONS KNOWLEDGE AND EXPERIENCE
SELECTION CRITERIA
Passionate about the primary objectives of the department.
Experience coordinating mentoring and supporting volunteers.
Demonstrated project planning skills including experience in planning overseeing and finalising the completion of projects.
Experience ideating creating facilitating and finalising complex projects and programs.
High attention to detail with proven organisational and administration skills and the ability to manage time effectively and meet deadlines.
The ability to coach and mentor others in the areas of leadership volunteer management project management events management & people management.
Demonstrated passion and enthusiasm about student life on campus nonacademic programs and services offered to students at Arc @ UNSW.
Interpersonal skills and the ability to positively engage with key stakeholders staff and UNSW students.
Strong ethical and professional work attitude.
Required Experience:
Manager
Employment Type
Full-Time
