Solutions Experience Specialist
Solutions Experience Specialist
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Job Description
Job Title
Job Description
Are you a highly motivated individual driven to thrive in a global organization collaborating across borders with a strong passion for content creation and knowledge sharing We are now looking for a Solutions Experience Specialist to join us in Lund.
Who is your future team
Solution Management is globally responsible for the solution offering sales support and professional services. This includes product service and roadmap management for device capabilities device management software and endtoend solutions. In addition we offer the regions project sales support and partner interface in technical and connected strategic matters. EndtoEnd Solutions is one out of four groups within Solution Management. The EndtoEnd Solutions team has global product management responsibility for Axis EndtoEnd Solutions for Surveillance and Security. It manages the entire life cycle of our solutions from strategic planning to tactical activities go to market and maintenance. This new position will be part of the EndtoEnd Solutionsteam but its scope is broader focusing on the complete customer experience with Axis solutions and products spanning awareness demonstration design purchase operation and maintenance through all phases of the devices and solutions.
What will you do
In this unique role you will empower Axis product management and R&D teams with valuable insights into the customer experience across the entire products and solution lifecycle. Your primary objective is to structure and document knowledge about customer personas use cases customer journeys and user environments enabling informed decisionmaking and innovative solution development. Your role will be key in the UX structure within the company and through your anchoring within Solution and Product Management you can ensure an aligned objective and outcome.
Examples of key tasks and responsibilities in this role include:
- Supporting user experience awareness and knowledge within product management and R&D work closely with R&D and their UX design structure.
- Develop content (training materials videos documents etc.) showcasing how our solutions and products are used by partners and endcustomers.
- Deliver educational presentations workshops and training sessions about how our solutions and products are used by partners and customers to our internal teams.
- Gaining handson experience with our solutions to deepen your understanding.
- Build and maintain relationships with key stakeholders in sales regions selected partners and end customers to ensure continuous feedback from the market. Share contacts and information with product management and UX designers within R&D when needed.
While we prioritize digital communication some travel (up to 40 days/year) may be necessary to foster strong relationships and gather market feedback.
Who are we looking for
We are looking for someone with a strong background in the video surveillance industry or a related IT field where video plays a critical role. You are customerfocused curious about customer journeys and passionate about delivering excellent user experiences. You find it easy to interact with people and between individuals and teams and can negotiate if needed. You combine the skill of listening with being decisive and getting things done. You enjoy transferring knowledge and supporting our designers by sharing valuable insights to help guide their work.
You fulfill the following criteria:
- Making Users Customers and Partners efficient and enjoying our Solutions and Products is your key motivator.
- Proven experience in the industry.
- Handson experience with video surveillance system installations and/or operations.
- Proficiency in creating engaging video content using tools like Camtasia.
- Excellent presentation skills.
- A pedagogic approach both spoken and written when explaining technical matters.
- A collaborative mindset with a natural ability to network and work with diverse teams.
- As a person you are seen as positive and empathetic combined with the ability to negotiate and decide when needed.
What Axis has to offer
By joining Axis you will embark on an exciting journey of personal and professional growth. We will offer you a great introduction to Axis with training. Our team will support you but also listen to your experiences and give you freedom to explore and realize your ideas. We are a fastgrowing company that can offer you great career opportunities and a competitive package of benefits.In exchange for your dedication Axis offers you a job in an open friendly and professional environment. We work in an innovative and global organization that takes great pride in delivering worldclass highquality products services and solutions to our customers. Working with us gives you an excellent opportunity to develop in an organization promoting professional and individual growth. You will have a role where your operational effort really will be of great impact to the overall success of Axis.
We want you to enjoy working with us which is why we offer benefits such as flexible working hours morning fika every day Friday cake company bonus wellness allowance health insurance and your very own Axis bicycle to name a few.
We believe in sustainability equality and inclusion. Read more here
Axis is an organization that values creativity and promotes teamwork and openness. With us you will grow both personally and professionally. You will be part of a team of great colleagues that enjoy going to work in the morning.
Curious to discover more
We have a host of places where you can learn more about Axis our products solutions company culture and what working at Axis is really like.
Check out:
Life at Axis blog
Engineering at Axis blog
Innovation at Axis
Ready to Act
Axis is a company realizing the benefits of a diverse workforce. We know that diversity in groups creates a better working environment and promotes creativity something that is fundamental for our success. We welcome all applications.
We go through applications continuously so dont wait send in your application today!
In case of questions please reach out to recruiting manager Per Sten at.
Type of Employment
Permanent EmploymentPosting End Date
Certain roles at Axis require background checks which means applicable verifications will be done in these recruitments. Notice will be provided before we take any action.
About Axis Communications
We enable a smarter safer world by creating innovative solutions for improving security and business performance. As a network technology company and industry leader we offer solutions in video surveillance access control intercom and audio systems enhanced by intelligent analytics applications.
With around 5000 committed employees in over 50 countries we collaborate with partners worldwide. Together we thrive in our friendly open and collaborative culture and inspire each other to think beyond the expected. United by our commitment to inclusion diversity and sustainability we consistently seek to develop our skills and way of working.
Lets create a smarter safer world
For more information about Axis please visit our website .
Listen to Get To Know Axis Podcast
Required Experience:
Unclear Seniority
Employment Type
Full-Time
