Customer Service Associate
Customer Service Associate
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Job Description
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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities experience our rewarding culture and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowpeople with a unique combination of skill passion. If you have the qualities and drive to lead yourself or teams there are roles ready to cultivate your skills and take you to the next level.
Job Description:
Customer Service Associate Job Description
Job Duties:
To monitor all shipments on a daily basis to ensure that shipments are collected and delivered within agreed time frames.
Working with customers internal & external on a daily basis with the aim of developing an excellent working relationship.
Working with patients to ensure that collection requirements are met and that they are kept informed at all times during the process to ensure visibility
Booking and processing booking requests within Markens internal database generating and verifying shipping documentation where applicable.
Liaise with all relevant departments within the Global and Domestic Marken network to ensure that all customer requirements are met.
Working with all Marken offices and Local Service Providers to ensure the logistics transfer is handled efficiently thus meeting desired turnaround times.
Entering clinical trial sites into Markens internal database (where necessary)
Answering and dealing with all patients Investigator and general telephone and email requests from external customers and internal offices/agents.
Preparing verifying and distributing country specific project documentation.
Filing and archiving were .
Attending customer meetings and teleconferences when .
Required Skills and Qualifications:
Microsoft Suite (Excel and Word)
Knowledgeable with computers
Thorough understanding of Aviation/Airline networks
Excellent communication skills and ability to influence others
Excellent problem solving and prioritization skills essential.
Flexibility in working hours . Weekend coverage is in Customer Services in some cases.
Must Be Eligible to Work Weekends and Evenings
Employee Type:
UPS is committed to providing a workplace free of discrimination harassment and retaliation.
Required Experience:
IC
Employment Type
Full-Time
