Casual- Library Assistant
Casual- Library Assistant
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Salary Not Disclosed
1 Vacancy
Job Description
At Council we prioritise the safety and wellbeing of children and young people. We are committed to implementing child safe practices to create an environment where children feel safe and included. We screen candidates to ensure their suitability to work with children this includes conducting National Police Checks Working with Children Checks and through reference commitment to child safety is explained in CouncilsChild Safe Commitment Statement.
About the role
As a Library Assistant you will contribute to a positive customer service experience by communicating effectively with customers and using every customer interaction as an opportunity to build positive connections with the City of Parramatta.
Councils library services are delivered across a network of 7 libraries including Phive the community cultural and civic heart of Parramatta Square. Libraries are open across a wide spread of hours including 7 days a week at some sites.
Key Responsibilities:
- Provide memorable and exceptional experiences for customers ensuring each interaction aligns with the Customer Service Charter and Librarys Customer Care Standards.
- Facilitate community access to and enjoyment of the Library by delivering highquality customerfocused services and programs in a selfserve environment.
- Actively engage with customers through a roving or floorwalking approach offering assistance and promoting the Librarys services collections and programs.
- Assist customers in using the Librarys ICT services and facilities including mobile device apps to enhance their technology information and literacy skills.
About You
We are looking for someone with:
- HSC certificate or equivalent relevant customer service experience
- Current paid working with Children Check.
- Strong verbal communication literacy numeracy and customer service skills with the ability to deliver memorable experiences and build relationships.
- Welldeveloped decisionmaking ability including confidence in resolving highpriority and sensitive issues and basic technology troubleshooting skills.
- Demonstrated ability to work cooperatively as part of a team perform well under pressure and adapt to changing circumstances.
- Welldeveloped computer skills including skills with mobile technologies.
Whats on offer
Various casual opportunities available.
We are offering an attractive hourly rate of $36.20 plus 25% casual loading.
In addition City of Parramatta also offer excellent employee benefits which include:
- Learning and development opportunities
- Health and Wellbeing programs (Fitness Passport flu shots etc.)
Want to know more
Further information regarding the requirements of this role can be found in the attached Position Description.
Review ourValues Flyer which outlines Councils core values and behaviours.
Alternatively for a confidential discussion please contactRanjini Panicker email.
How to apply
Candidates must apply online.
A Paid Working with Children Check must be uploaded as part of your application.
Please attach the resume and a Cover Letter and answer the following:
- Demonstrated customer service skills with exceptional ability to deliver memorable experiences.
- Proven ability to work cooperatively as part of the team in a customer service environment.
- Welldeveloped PC literacy including skills with mobile technologies and basic technology trouble shooting skills.
Applications close 9pm Thursday 15th May 2025
As this is a childrelated positionprohibited persons as defined under the NSW Child Protection Act are not eligible to apply.
Council is committed to providing a child safe environment and is guided by theNSW Child Safe Standards Office of the Childrens more information on Councils Child Safe Framework please visitChild Safe City of Parramatta.
This position requires the preferred candidate to undergo a Criminal History Records check.
The City of Parramatta supports a Drug and Alcoholfree working environment and employees may be subject to random testing as a result.
Inclusion Diversity and belonging lies at the heart of how we recruit at the City of Parramatta. We continue to commit to creating a diverse and inclusive workplace and hire great people with a wide variety of skills experiences and backgrounds. We invite candidates of all ages people with disability Aboriginal and Torres Strait Islander Peoples women ADF veterans LGBTIQA and other culturally diverse groups. We are committed to making reasonable adjustments to provide a positive barrierfree recruitment process and supportive workplace.
Please note you must be an Australian or New Zealand citizen or a permanent resident or have unlimited working rights in Australia to apply for this position.
Employment Type
Full-Time
