Manager, UX Design

Help us change lives

At Exact Sciences were helpingchange how the world prevents detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purposedriven career an inclusive culture and robust benefits to support your life while youre working to help others.

Position Overview

Exact Sciences Customer Experience (CX) team is responsible for defining driving and delivering innovative immersive memorable customercentric journeys for all our customers across all channels (digital and physical). These journeys are grouped by Customer Types (e.g. Patient Provider) and further categorized into a set of Experiences (e.g. Understand Risks & Complete Screening Confirm Diagnosis). Each Experience has a set of specific measurable Objectives and Key Results (OKRs) that the overall team is accountable to fulfill.

The Manager UX Designer is responsible for helping to drive and facilitate the realization of the UX strategy and vision for multiple journeys within a given Experience. Your focus lies in shaping innovative design solutions rooted in a deep understanding of the industry landscape business and enabling technologies as well as a profound and an empathetic immersion into consumer mindsets needs and expectations.

Collaborating with diverse teams including Designers Copywriters Content Strategists Product partners and Development partners youll lead efforts in digital marketing and product design emphasizing interaction design visual design design technology and product management. Your role extends from defining interactions at various scales to overseeing the development of large complex services and systems across owned social and partner digital platforms.

You excel in balancing the macro and micro aspects of designdriving a vision while remaining handson with the details. Your approach involves continuous analysis iteration solutioning and delivery maintaining a focus on the user at the center of everything you create.

As the lead your responsibility includes bringing people together and accounting for a holistic Service Design that covers all touchpoints in a customers journey whether physical or digital. Your role involves navigating complex business functional and user challenges to drive the development of innovative experiences aligned with overall business and user objectives. Your expertise extends to delivering intricate design systems and frameworks providing easily understood scalable solutions that inspire and empower junior designers to excel.

You should be able to share examples of work that highlights your approach to design. This should demonstrate how you bring strategies to life in the creation of usercentered products and services experiences across various channels. Additionally you should be able to provide instances where your work effectively communicated complex ideas and terminology through simple engaging content experiences ultimately driving positive business results.

Essential Duties

Include but are not limited to the following:

• Lead and facilitate active collaboration with strategists researchers product leaders the Design Ops team legal regulatory medical labs and the respective Experience Design team members to produce deliverables (e.g. wireframes visual systems interaction models design specs etc.) for multiple Journeys (e.g. 3) in a given experience that are integrated crosstouchpoint crosscustomer type and crossexperience/journey.
• Advocate for the incorporation of user research into the experiences UX vision provide strategic rigor and thoughtfulness throughout the creation of products and experiences from vision and conception to launch and optimization/governance possess the knowledge and passion to articulate it clearly confidently concisely and compellingly across audiences.
• Serve as a subjectmatter expert in all things design and help lead both partners and peers alike to help think how design drives utility and inspires equally.
• Remove impediments and ensure delivery of the overall experience vision & OKRs. Building and maintaining collaborative relationships with senior leadership and other departments (e.g. Marketing) will also be required.
• Research and stay uptodate to help lead the adaption of the enterprise wide UX best practices standards principles and design thinking processes for use by the respective UX Product and Development teams; serve as an advocate for these standards principles processes.
• Create systems and strategies that help designers thrive. Lead the use of design thinking storytelling and conceptual prototypes to compellingly convey the vision flow and features of the products/services being designed.
• Provide leadership mentorship and support for more junior content staff. Execute and help guide teams to create outstanding cohesive and connected experiences across projects and platforms. Help develop comprehensive experiences by applying strategic designthinking methodologies by providing a clear pointofview approach and framework that guides effective design and implementation.
• Maintainmorale and support employee engagement initiatives.
• Consistent demonstration of exceptional leadership qualities including but not limited to the ability to attract and retain the best team foster a culture of high performance lead with integrity humility accountability and courage and set a clear vision to energize teams towards the future.
• Effectively manage support and guide your team including but not limited to delegating tasks and responsibilities assess employee performance and provide helpful feedback and training opportunities.
• Help support the writing editing and testing of content and lead its improvement that makes our products and experiences easier to use across Exact Sciences products and experiences.
• Foster a welcoming environment regardless of background sexual orientation gender expression religion or ethnicity and model these behaviors for the organization.
• Understand and prioritize problems opportunities and solutions that contribute to the product roadmap strategy and vision leveraging data research industry trends and business objectives.
• Uphold company mission and values through accountability innovation integrity quality and teamwork.
• Ability to effectively manage legal reviews and feedback cycles.
• Support and comply with the companys Quality Management System policies and procedures.
• Ability to act with an inclusion mindset and model these behaviors for the organization.
• Travel Requirements: Ability to travel 1020% of working time away from work location may include overnight/weekend travel.

Minimum Qualifications

• Bachelors degree in Design Marketing Business Life Sciences or related field of study; or High School Degree/General Education Diploma and 4 years of relevant experience as outlined in the essential duties in lieu of Bachelors degree.
• 8 years of experience working as a UX Designer with at least 5 years experience.
• Extensive experience in applying techniques and methods of modern user experience design discovery and delivery along with expertise with design/user experience platforms and tools (e.g. Adobe Creative Suite Figma Miro Jira).
• Experience with content management systems (Sitecore a plus) and user testing tools.
• Experience in simplifying and communicating complex ideas to broad audiences.
• Experience in managing a design process from strategy to delivery of final product.
• Experience in collaborating with and influencing product engineering design and operational teams.
• Experience in creating designs that optimize for varied ecosystems that leverage known persona or archetypal work SEO and measurement objectives.
• Advanced understanding of accessible inclusive and equitable design.
• Experience with the principles of Agile/Scrum/Kanban.
• Strong working knowledge of HTML CSS JavaScript Adobe Creative Suite applications and associated design tools.
• Demonstrated strong understanding of the current web and mobile technology landscape.
• Advanced understanding of human centered design and design thinking methodologies.
• Experience creating accessible inclusive and equitable design.
• Knowledge of bestinclass design systems (Material Carbon Fluent etc) and their pros and cons. Experience in evolving/adapting design systems or building them from scratch.
• Extensive experience problemsolving organizational and analytical skills with the ability to evolve UX strategy based on research data and industry trends.
• Strong analysis skills; including but not limited to process and user flow definition.
• Extensive experience in translating complex user business operational and technical requirements into clear accurate compelling user experience deliverables.
• Experience in relationship building motivation and curiosity to bring together different personalities for creative thinking and collaborative solutioning.
• Extensive experience engaging with strategists product managers engineers researchers SMEs and company leaders in a constructive and collaborative relationship where you can both learn and influence.
• Experience recruiting coordinating developing and managing a team.
• Excellent written and verbal communication skills with the ability to agilely adapt to the respective audience (team member to senior leadership).
• Strong organizational and time management skills with a proactive and logical approach to workload and ability to work both independently and within a team.
• Demonstrated ability to perform the Essential Duties of the position with or without accommodation.
• Authorization to work in the United States without sponsorship.

Preferred Qualifications

• Experience in healthcare wellness or digital health.
• Experience with service design and operations.
• Experience with both B2C and B2B products and/or services.
• Experience within large organizations.
• Experience with Sitecore React and Angular frameworks.

Salary Range:

Exact Sciences is proud to offer an employee experience that includes paid time off (including days for vacation holidays volunteering and personal time) paid leave for parents and caregivers a retirement savings plan wellness support and health benefits including medical prescription drug dental and vision coverage. Learn more about our benefits.

Our success relies on the experiences and perspectives of a diverse team and Exact Sciences fosters a culture where all employees can develop personally and professionally with a sense of respect and belonging. If you require an accommodation please contact us here.

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