Resident Manager
Resident Manager
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Job Description
Summary
The Resident Manager is responsible for the daytoday management of the property including overseeing physical maintenance and upkeep effectuating administrative and clerical tasks maintaining positive resident relations and adhering to all applicable rules and regulations. This position requires strong leadership skills and an understanding of diverse populations. This position involves independent judgement and discretion including when and how to delegate responsibilities to effectively manage the respective property. The Resident Manager must be able to analyze the respective property and highlight its best attributes to best manage the property.
The Resident Manager is expected to use their independent judgment and discretion to maintain BRIDGE Property Management Companys high standards of professionalism and service to provide residents with a safe wellmanaged living environment and to meet the companys goals and objectives. The Resident Manager must also effectively manage and supervise staff to ensure that property staff are responsive to the needs of residents and support resident interaction and retention.
Responsibilities
- Interview potential residentsto determine whether they meet applicable regulations and/or requirements as issued by any local State Federal government or agency regarding income eligibility
- Independently determine content of and coordinate resident community meetings and resident activities
- Collect rent and serve late notices as needed and/or delegate the same
- Ensure compliance with proper procedure and regulations for applicant certification and annual resident recertification
- Oversee maintenance of property management software systems
- Review analyze and prepare weekly and monthly compliance reports
- Maintain resident maintenance and vendor filing systems and/or delegate the same
- Keep inventory of office and maintenance suppliesand/or delegate the same
- Supervise maintenance and office staff
- Supervise work of contractors and vendorsincluding approval of services and associated invoices
- Conduct and/or oversee annual unit inspections including determining how to comply with regulatory agency program rules for any units that do not meet standards
- Provide excellent customer service to residents and vendors and ensure that all staff do the same
- Attend annual trainings and apply those trainings to ensure compliance with the Fair Housing Act and affordable housing regulatory compliance
- Use independent judgment and discretion to determine how to handle after hours emergencies
- Coordinate and work with onsite team and local service organizations to provide resident services
- Oversee and execute other projects as assigned
Qualifications
- HUD HOME State affordable housing programs and tax credit experience
- Knowledge of property maintenance and physical maintenance/upkeep requirements
- Excellent communication and interpersonal skills for residents and to manage staff
Strong computer skills including MS Word Outlook and Excel; Yardi a plus - Excellent organizational skills attention to detail and follow through including ability to manage staff
- Able to work independently prioritize meet multiple deadlines and supervise team members
- Valid drivers license and required insurance
Preferred Qualifications
- Certification in Residential Apartment Management
- Bilingual
Physical Requirements
- Able to ambulate 1000 feet without difficulty over varied grounds and terrain
- Able to lift 25 pounds from a standing position
- Able to lift objects overhead pivot and return object to original position
- Able to sit at desk for extensive period of time
Employee Benefits
- Employee medical dental and vision coverage
- 403(b) retirement savings plan with employer match
- 14 paid holidays plus two weeks of paid vacation per year
- Free onsite apartment
- Opportunity to work toward a great mission!
BRIDGE Housing is an Equal Opportunity Employer committed to fostering an inclusive environment for our diverse workforce. We do not discriminate based on race religion color national origin gender identity sexual orientation age marital status veteran status or disability. Pursuant to the California Fair Chance Act and Oregons House Bill 3025 we will consider qualified applicants with arrest and conviction records.
Required Experience:
Manager
Employment Type
Full-Time
