Team Manager (Mailroom) - Dundee
Team Manager (Mailroom) - Dundee
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Job Description
The Mailroom Team Manager role supports the daily running of the mailroom services in either Dundee or Glasgow although will work collaboratively as one management team across both sites.
The Mailroom Team Manager role manages a team of Mailroom Advisors ensuring a comprehensive and efficient mailroom service which provides document management services for Social Security Scotland. This involves processing all inbound and outbound physical mail and both physical and digital document management.
As a crucial part of the endtoend benefit delivery the Mailroom Team Manager role will lead teams to deliver the needs of internal and external users of the service. This role will support the delivery of the mailroom service driving performance and quality. Planning ahead for change Team Managers will triage and escalate continuous improvements that could positively impact the service.
Responsibilities
Responsibilities
- Responsible for the daytoday delivery and performance of a team of Mailroom Advisors ensuring an efficient end to end document management service for the organisation.
- Working collaboratively across the Mailroom leadership team to ensure an effective and resilient service. Seeking to enhance team capability performance and quality whilst managing workforce capacity and availability.
- Takes ownership of the management of their team supporting motivating coaching and developing to allow everyone to valuably contribute to play their part.
- Manage the performance wellbeing and development of your team and promote their successes. Ensuring effective performance and attendance management robust quality assurance and focussed wellbeing discussions through monthly conversations midyear review and endyear reviews.
- Act as a role model creating a culture of trust through transparency accountability and taking responsibility to resolve challenges communicating proactively and positively whilst ensuring the values and behaviours of the organisation are embedded.
- Lead by example being adaptable and managing change effectively ensuring that messaging is communicated clearly to your team to deliver a quality service.
- Work collaboratively with technical colleagues to resolve issues communicating impacts to your team.
- Proactively encourage your team to be confident in brining ideas and improvements that will enhance service delivery triaging these and escalating when appropriate.
- Working within allocated budgets this role is responsible for interrogating receipting and raising invoices and purchase orders for approval. This will involve liaising with internal and external stakeholders.
- Can take ownership for daytoday management of a team effectively planning and organising work and managing resource.
- Proven strong people management skills with an ability to coach and develop team members. Can demonstrate compassion and integrity to manage performance and service delivery in line with our values.
- Can demonstrate excellent customer and stakeholder management skills communicating both verbally and in written format.
Qualifications
Success Profiles
Success profiles are specific to each job and they include the mix of skills experience and behaviours candidates will be assessed on. Find out more about how we assess the Success Profile elements
Behaviours
- Changing and improving (Level 2)
- Leadership (Level 2)
- Working together(Level 2)
- Managing a quality service(Level 2)
- Delivering at pace (Level 2)
You can find out more about Success Profile Behaviours here.
How to Apply
Apply online you must provide a CV and a Supporting Statement (of no more than 1000 words) which provides evidence of how you meet the skills experience and behaviours listed in the Success Profiles above.
If shortlisted you will be invited for further assessment which will include an interview and presentation.
We aim to provide feedback on request. However if we receive a large number of applications it may not be possible for us to provide specific feedback on your application. We will provide feedback on request to candidates who attend an interview/assessment.
Expected Timeline (subject to change)
Sift w/c 26th May 2025
Interview w/c 16th June 2025
Reserve List
In the event that there are more successful candidates than posts available a reserve list will be kept for up to 12 months.
About Us
Social Security Scotland is an Executive Agency of the Scottish Government. Our benefits help people from all walks of life in Scotland. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles. We are committed to recruiting a diverse workforce that is representative of the clients we serve. Find out more about us here
We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer.
As part of the UK Civil Service we uphold the Civil Service Nationality Rules.
Working Pattern
Our standard hours are 35 hours per week and we offer a range of flexible working options depending on the needs of the role. We embrace a hybrid working style where all colleagues will spend time in either our Glasgow or Dundee offices.
This role is based in Dundee and requires a minimum of 3 or 4 days per week (7 days in a 2week period) in Enterprise House Dundee. Our Mailroom operating hours start from 7am flexibility will be expected to accommodate operational hours on a rota basis. We will consider requests for parttime and termtime working patterns subject to business requirements.
If you have specific questions about the role you are applying for please contactus.
Equality Statement
Social Security Scotland are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation.
Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process please contact us at .
Find out more about our commitment to diversity and how we offer support and recruitment adjustments for anyone who needs them.
Further Information
This role is only available to existing permanent civil servants who have successfully completed their probation period within Social Security Scotland or the broader Scottish Government.
Find out more about our organisation what we offer staff members and how to apply on our Careers Website.
Read our Candidate Guide for further information on our recruitment and application processes.
Please note that the successful candidate will be expected to remain in post for a minimum of 3 years unless successful in gaining promotion to a higher Band or Grade.
If you experience any difficulties accessing our website or completing the online application form please contact the Resourcing Team via
Apply before Wednesday 21st May at 23:55
Contact Name Resourcing Team
Required Experience:
Manager
Employment Type
Full-Time
