CRM Administrator

Nelnet Business Services (NBS) a division of Nelnet Inc. provides payment technology education services and learning management solutions to education and faithbased organizations serving more than 1300 higher education institutions 11500 K12 schools 3500 churches and millions of individual students families and supporters across the globe. Our culture of service enables us to form longlasting and trusted partnerships while our focus on creativity and innovative solutions empowers our customer communities to thrive.

As a Nelnet company the perks at NBS go beyond our benefits package. Youre part of a community invested in you as an individual and united by our mission to create opportunities for people where they live learn and work.

Job Responsibilities:
CRM Administration and Optimization:

• Manage system administration including user permissions custom objects workflows and profiles.

• Configure maintain and optimize the Creatio CRM system to support marketing sales and customer service operations.

• Develop and implement workflows automation and integrations to enhance efficiency and align with business objectives.

• Identify and troubleshoot technical issues implementing solutions to minimize disruptions.

• Monitor and analyze CRM performance metrics generating insights and identifying areas for improvement.

Data Management and Compliance:

• Maintain accurate clean and uptodate customer data ensuring compliance with data protection regulations.

• Identify and resolve data anomalies maintaining high data integrity.

• Create and manage custom objects fields formulas record types page layouts reports and dashboards.

• Analyze data to provide insights into team operations effectiveness and productivity.

User Support Training and Adoption:

• Provide enduser support troubleshooting issues and driving system adoption.

• Conduct training sessions create documentation and establish standards for CRM usage.

• Lead Train the Trainer programs to equip internal trainers with necessary CRM knowledge.

• Communicate CRM insights progress and updates to stakeholders ensuring transparency and alignment across teams.

Collaboration and Strategy:

• Work closely with sales marketing and operations teams to align CRM strategies with business objectives.

• Coordinate and support integrations with thirdparty apps plugins and tools.

• Stay informed about new Creatio features and updates proactively recommending and implementing enhancements.

Education:

• Bachelors degree in Business Administration Information Systems or a related field (equivalent experience may substitute).

Experience:

• CRM administration experience (e.g. Microsoft Dynamics Creatio).

• Previous experience in Salesforce

• Experience working with sales and operational teams to implement CRM requirements.

• Strong background in CRM configuration workflows automation and data management.

Competencies Skills/Knowledge/Abilities:
Technical Skills:

• Proficiency in administering and configuring CRM systems including workflows permissions and automation.

• Familiarity with automating business processes reporting dashboards and data analysis.

• Strong understanding of CRM best practices and data management principles.

• Ability to interpret data and generate actionable insights.

Interpersonal Skills:

• Strong communication collaboration and problemsolving abilities.

• Ability to work effectively with crossfunctional teams and stakeholders.

• High attention to detail and ability to manage multiple tasks and deadlines.

• Proactive mindset with a focus on continuous improvement and driving business success.

**Pay Range for this Position is $70000 $80000

Our benefits package includes medical dental vision HSA and FSA generous earned time off 401K/student loan repayment life insurance & AD&D insurance employee assistance program employee stock purchase program tuition reimbursement performancebased incentive pay short and longterm disability and a robust wellness program. Click here to learn more about our benefits: LINK.

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race color religion/creed national origin gender sex marital status age disability use of a guide dog or service animal sexual orientation military/veteran status or any other status protected by federal state or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting ator.

Nelnet is a Drug Free and Tobacco Free Workplace.