Tech Lead, Application Support

Calling all innovators find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

What does a successful Application Support Tech Lead do

As an experienced member of our Signature Core data center team you will be responsible for effective management of activities like incident management execution and validation of changes supporting client systems patching validation and deployment of releases. You will collaborate with crossfunctional teams to implement automation and continuous improvement processes to enhance efficiency and reduce downtime. The ideal candidate will have a strong background in supporting AS400 iSeries RPGLE RPG400 scripting Dynatrace Ansible YAML Harness Splunk and ASM.

What you will do:

• Strong Handson experience in RPG400/IV RPG Free CL SQL Embedded SQL Query & ILE
• Recent and advanced experience with RPG (ILE/FREE) using Procedures Service Programs and Functions
• BFSI/Banking domain knowledge is desirable
• Experienced in iSeries Navigator and Integrated File System (IFS) Preferred Knowledge.
• Knowledge of Web Services JSON REST APIs will be added advantage
• Change management experience and familiarity with a change management tool
• Investigate production issues respond based on production defect severity SLAs.
• Manage and respond to users on timely manner.
• Log incident ticket for production issues and user queries
• Follow up on defect and incident closure and meet incident closure KPI.
• Make sure system availability as per respective agreed SLA.
• Ensure daily start of day (SOD) and end of day (EOD) execution for supported applications complete successfully.
• Knowledge with 3rd party monitoring tools like Splunk Dynatrace Moogsoft.
• Ensure application incident & task documentation is properly updated for each production release.
• Enthusiastic hardworking proactive and goaloriented with excellent communication and presentation skills demonstrated professionalism and attention to detail.
• Proven ability to work and resolve production incidents under strict time constraints and provide workarounds
• Deploying releases configuring and maintaining Windows operating system
• Managing regular system patches updates and security configurations
• Managing user accounts groups and permissions.

What you will need to have:

• Bachelors degree preferably in Computer Science Electrical/Computer Engineering or related field
• Overall 712 years of experience.
• Experience working with RPG400/IV RPG Free CL SQL Embedded SQL Query & ILE.
• Experience with Modern scripting language like Python will be plus
• Documents problems and corrective procedures. Ability to recommend and implement process improvements.
• Having exposure to Python scripting would be added benefit for automation.
• Flexible to work in shift or weekend on business demand.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the stepbystep profile and attach your resume (either is acceptable both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.