Service Manager
Service Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Primary Details
Time Type: Full timeWorker Type: EmployeePermanent fulltime role
Location: Melbourne
The Opportunity
The position of Service Manager is responsible forproviding direction coaching and coordination for a team of Senior Claims Officers and Technical Claims Specialists. You will provide advice to the team on claims management legislation and quality whilst leading the team in achieving individual and team performance targets.
The key responsibilities for this role include the following but not limited to:
Supervise the quality management of all claims with the team
Plan manage and review team performance and customer satisfaction
Identify training needs assist in facilitating appropriate support and provide coaching/mentoring
Ensure compliance with relevant legal regulatory industry and ethical standards
About You
You are a natural leader with solid negotiation and conflict resolution skills you can build relationships andhave exceptional people management expertise. Working in a fastpaced environment you take pride in delivering an exceptional customer experience and can maintain these levels of excellence through times of change demonstrating resilience.
Previous experience leading a team
Experience in Large and Complex Commercial claims
Strong customer service and people skills
Sound understanding of company policies and the process for reporting breaches incidents and customer complaints
High integrity multitasker with ability to provide valuable insights
Capacity for selfreflection and ability to work well in a team
About QBE
We can never really predict whats around the corner but at QBE were asking the right questions to enable a more resilient future helping those around us build strength and embrace change to their advantage.
Were an international insurer thats building momentum towards realising our vision of becoming the most consistent and innovative risk partner.
And our people will be at the centre of our success. Were proud to work together and encourage each other enable resilience for our customers our environment our economies and our communities.
With more than more than 13000 people working across 27 countries were big enough to make a real impact but small enough to provide a friendly workplace where people are downtoearth passionate and kind.
We believe this is our moment what if it was yours too
Your career at QBE lets make it happen!
Benefits
We offer a range of benefits to help provide holistic support for your work life whatever your circumstances. As a QBE employee you will have access to and benefit from:
Hybrid Working a mix of working from home and in the office to enhance your work/life balance
Our Thriving at our Best wellbeing program including free holistic wellbeing coaching nutritional confidential counselling financial and legal advice
18 weeks genderequal flexible leave for all new parents including paid super
The ability to maximise retirement savings through voluntary super contributions and company matching
Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
Additional leave and support through QBEs Family Domestic Violence First Responder Network
Discounts on insurance products car hire hotels goods and services including benefits through our various sports and arts sponsorship partners
Rewards & Recognition
We value our employees experience with us and are proud to have been recognised for the following awards:
2021 LinkedIn Top Employer & HRD Employer of Choice
2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
Gold Employer status for 4 years in a rowAustralian Workplace Equality Index (AWEI) the definitive national benchmark on LGBTQI workplace inclusion
Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates
Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
Family First accredited employer since 2021
APPLY NOW and lets make it happen!
Click APPLY to submit your application. Successful applicants will need to complete work rights police and credit checks through our online provider as a condition of employment.
QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with accessibility requirements and adjustments alternative work arrangements or you would like to connect with one of our employee networks at any stage of the recruitment process please contact us at
Skills:
Adaptability Business Process Improvements Claims Administration Claims Settlement Commercial Acumen Conflict Resolution Critical Thinking Customer Value Management Intentional collaboration Managing performance Mentorship Personal Initiative Regulatory Compliance Risk Management Team DevelopmentApplication Close Date: 20/05/2025 11:59 PMHow to Apply:
To submit your application click Apply and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Required Experience:
Manager
Employment Type
Full-Time
