Dispute Resolution Analyst
Dispute Resolution Analyst
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Job Description
Were making renting fairer. Come and help us keep it that way.
At flatfair were on a mission to make renting easier faster and fairerfor tenants landlords and agents. Weve helped over 30000 renters save more than 25 million in upfront costs with our depositfree model and were just getting started.
Now were hiring a Dispute Resolution Analyst to make sure tenancy charge cases are resolved with fairness clarity and efficiency. You will play a vital role in reviewing and improving how cases are handled helping us reduce unnecessary escalations and save time money and stress for all involved.
What youll be doing:
- Review endoftenancy charge cases before they escalateassessing evidence identifying risk and advising on next steps.
- Help avoid poor outcomes by spotting weak cases early and guiding teams on improvements.
- Identify patterns recurring issues and process gapsfeeding that insight back to the business.
- Use your judgement to improve workflows and the customer experience.
- Contribute to case strategy and best practice guidance.
- Partner with support and operations teams to strengthen internal decisionmaking.
- Help improve tools templates and automationsespecially where tech can speed up manual tasks.
- Stay informed on industry best practices tenancy law and fairness principles.
- Dive into operational work where needed. Were a startupeveryone gets stuck in.
What were looking for:
- Experience in complaints handling case review dispute resolution or policybased decisionmaking (e.g. ombudsman schemes insurance tenancy deposit protection).
- Excellent critical thinking and communication skillsyou can break down complex cases and explain your reasoning attention to detail and high standards for quality.
- Curious mindsetyou question processes spot inefficiencies and propose better ways of working.
- Techsavvyyoure comfortable with tools and excited about the role automation and AI can play.
- Ideally youve got some experience in the property sector and are familiar with tenancy deposit or endoftenancy processesbut its not essential.
- A strong sense of fairness and accountabilityyou care about doing things right not just fast.
Why flatfair
Were not just another property tech company. Were building something that really works for renters landlords and agents. Were fastmoving missiondriven and peoplefirst.
Heres what youll get:
- 10% annual bonus
- Stock optionsso you share in the success
- 25 days holiday (plus 1 day extra each year youre with us)
- 1500 annual personal development budget
- Monthly wellbeing allowance
- Private health insurance (Vitality)
- Remotefirst with London travel just twice a month (well cover it)
Ready to make renting fairer one case at a time
Apply now wed love to hear from you.
Employment Type
Full Time
