Sr. Client Service Manager - PAACCTMGT-Q2-R1
Sr. Client Service Manager - PAACCTMGT-Q2-R1
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Salary Not Disclosed
1 Vacancy
Job Description
As a leading financial services and healthcare technology company based on revenue SS&C is headquartered in Windsor Connecticut and has 27000 employees in 35 countries. Some 20000 financial services and healthcare organizations from the worlds largest companies to small and midmarket firms rely on SS&C for expertise scale and technology.
Job Description
Sr. Client Service Manager
Locations: Kansas City MO Hybrid
Get To Know Us:
SS&C GIDS provides information processing and computer software services and products. The Companys operating segments include financial markets customer management professional services and output solutions. SS&C GIDS serves the alternative investments asset and wealth management banking and lending insurance and real estate industries.
As a Senior Client Service Manager you will be responsible for managing and enhancing client relationships ensuring exceptional service delivery and providing expert guidance on mutual funds and alternative investment products. You will collaborate with crossfunctional teams to meet client needs and drive overall satisfaction.
Why You Will Love It Here!
- Flexibility: Hybrid Work Model and Business Casual Dress Code including jeans
- Your Future: 401k Matching Program Professional Development Reimbursement
- Work/Life Balance: Flexible Personal/Vacation Time Off Sick Leave Paid Holidays
- Your Wellbeing: Medical Dental Vision Employee Assistance Program Parental Leave
- Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds Talents and Experiences of Our Employees
- Training: HandsOn TeamCustomized including SS&C University
- Extra Perks: Discounts on fitness clubs travel and more!
What You Will Get To Do:
- Develops and maintains exceptional client relationships.
- Provide detailed information and insights about various investment products such as mutual funds and alternative investments.
- Provides and oversees support and service activities for a designated client or group of clients ensuring their operational needs and issues both tactical and strategic are managed to the highest level of satisfaction.
- Ensures quality service and operational performance within the parameters of program and delivery standards.
- Develops understanding of client business and product installations to identify service needs plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs.
- Acts as a primary point of client contact to coordinate resolution of service incidents and escalation of technical issues.
- Collaborates with sales and support groups to demonstrate value of support offering to client and identify opportunities for expanded support business.
- Career level professional leading small moderately complex projects or working on complex tasks that require a high degree of judgement resourcefulness and selfinitiative.
- Demonstrates specialized expertise to evaluate wideranging and complex issues and develop creative solutions.
What You Will Bring:
- Minimally requires a Masters or Bachelors or High School degree and 37 years of related experience.
- Strong interpersonal and communication skills
- Excellent problemsolving abilities
- Indepth knowledge of alternative investments and mutual funds.
- Ability to work under pressure and manage multiple priorities.
- technical proficiency with client management software and financial reporting tools.
Thank you for your interest in SS&C! If applicable to further explore this opportunity please apply directly with us through our Careers page on our corporate website @ explicitly requested or approached by SS&C Technologies Inc. or any of its affiliated companies the company will not accept unsolicited resumes from headhunters recruitment agencies or feebased recruitment services.
SS&C offers excellent benefits including health dental 401k plan tuition and professional development reimbursement plan.SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race color religious creed gender age marital status sexual orientation national origin disability veteran status or any other classification protected by applicable discrimination laws.
Required Experience:
Manager
Employment Type
Full-Time
