Client Audit
Client Audit
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
About the Role:
Grade Level (for internal use):
10Department overview:
The Customer Experience Team a new shared capability within Market Intelligence partners closely with Sales account management and product to deliver a differentiated customer experience. This group enables our revenue team by overseeing customer success revenue operations and implementation of commercial technology. This includes Salesforce alignment to targets in strategic growth areas and empowerment of accelerated growth and delivery by putting the customer at the core of everything we do driving a full customer experience that differentiates us from our competitors.
The Proposal & Customer Assessment Team within Revenue Operations & Transformation plays a crucial role in driving new revenue generation and ensuring superior customer satisfaction. The team supports key workflows such as RFPs due diligence risk assessments client audits and other customer inquiries by providing highquality proposals and relevant information throughout the pre and postsales cycles. Serving a diverse range of clients across various geographies the team is committed to a clientfirst mindset forging strong partnerships and delivering exceptional results.
Position Summary:
Track and maintain a central repository of all the issues findings and gaps identified by customers during due diligence and audits.
Collaborate with product technology and functional teams to identify the best possible way to remediate clientidentified gaps and answer client inquiries.
Coordinate preparation execution and delivery of formal responses.
Track and report weekly biweekly and monthly statistics on the open remediated and inprogress issues to the leadership and senior stakeholders.
Foster positive relationships with customers maintain open and transparent communication with the customer throughout the process acknowledge receipt of audit findings and provide regular updates on progress.
Develop a deep understanding of product solutions and platforms for effective communication. Maintain awareness of internal controls and audit/due diligence trends to ensure the process remains effective.
Maintain thorough documentation of the entire audit findings process including correspondence with the customer supporting documentation provided and actions taken to address issues or concerns.
Lead CrossFunctional Programs & Projects: Oversee key milestones and activities; communicate program details project risks and mitigations to leadership ensuring timely project completion.
Develop and Manage Project Plans & Reporting: Create project plans tools reports and narratives for identified programs. Reprioritize based on impact and effort and provide tactical support for implementation.
Education and experience:
Bachelors degree in a related field with 8 years of project management and execution experience.
Familiarity with CISA ISO Standards NIST and SOC standards.
Proven track record in project delivery with excellent communication time management organizational presentation and stakeholder management skills.
Demonstrated success in planning directing and implementing multiple complex projects concurrently.
Ability to set priorities independently and meet deadlines in a fastpaced environment.
Experience working in a collaborative environment building strong relationships at all organizational levels and effectively working with diverse styles skills and cultures.
Personal competencies:
Exceptional communication and interpersonal skills able to engage and influence stakeholders at all levels with flexibility and negotiation expertise to drive optimal outcomes.
Strong analytical and problemsolving abilities skilled in assessing complex data and developing actionable strategies.
Selfmotivated with a keen eye for detail ensuring highquality execution in all tasks.
Highly proficient in managing multiple projects simultaneously demonstrating adaptability as priorities shift and showing creativity and perseverance in problemsolving.
Demonstrates consistent creativity and initiative across all tasks and projects.
Fosters strong collaborative relationships with internal teams enhancing synergy and teamwork.
About S&P Global Market Intelligence
At S&P Global Market Intelligence a division of S&P Global we understand the importance of accurate deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions partnering with customers to expand their perspective operate with confidence andmake decisions with conviction.
For more information visit In It For You
Our Purpose:
Progress is not a selfstarter. It requires a catalyst to be set in motion. Information imagination people technologythe right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence pinpointing risks and opening possibilities. We Accelerate Progress.
Our People:
Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Were constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity Discovery Partnership
At S&P Global we focus on Powering Global Markets. Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a companymatched student loan contribution and financial wellness programs.
Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some bestin class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:
At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability please send an email to:and your request will be forwarded to the appropriate person.
US Candidates Only:The EEO is the Law Poster discrimination protections under federal law. Pay Transparency Nondiscrimination Provision Professional (EEO2 Job CategoriesUnited States of America) SLSGRP202.1 Middle Professional Tier I (EEO Job Group)
Employment Type
Full-Time
Key Skills
Similar Jobs
Dr. Job is an online platform that connects employers with skilled job seekers, facilitating the search for job opportunities and top talent. Established in 2015. Dr. Job Pro has emerged as the world premier job portal, attracting thousands of job seekers every day from all over the world.
Follow Dr.Job
Dr Job FZ LLC. 2025 © All Rights Reserved