Client Service Manager
Client Service Manager
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Job Description
This role is home based with travel to our Watford office and Clients offices as needed.
Objectives:
The Client Services Manager (CSM) will lead the planning execution and continuous improvement of client activities in the UK and across PanEuropean markets. They will manage relationships with key client stakeholders and internal teams to ensure delivery against KPIs develop insights and foster strategic growth whilst effectively managing the client budget. This role demands strong leadership analytical and client relationship skills and a commitment to innovation excellence and collaboration.
The CSM plays a pivotal role in briefing the UK Field Team working cohesively with Field Managers and the backoffice team to support the delivery of agreed client requirements and aid efficient running of the field operations. This role includes direct Line Management of a Client Services Executive.
The Role:
- Serve as the daytoday point of contact for UK and European client stakeholders.
- Effectively manage the delivery of UK & Pan European projects with the support of the Account Director.
- Manage endtoend delivery of client projects ensuring all services meet or exceed expectations.
- Provide account and field teams with a clear understanding of procedures and working deadlines including retailer promotions client requests & related activities.
- Collaborate with the Reporting Analyst Client Services Executive & Country leads to ensure timely accurate and valueadded reporting.
- Develop and manage client budgets & cost proposals in partnership with cross country teams.
- Monitor and reconcile monthly spend ensuring valueformoney and adherence to agreed budgets.
Benefits:
- Life assurance
- Company Car / Allowance
- 25days annual leave 8 bank holidays
- Buy and sell holiday
- Now pension or Stakeholders pension
- Workplace Bike Scheme
- Electric Car Scheme
- Retail discounts through Wider Wallet
- Employee Assistance Programme
- Monthly wellbeing allowance through Heka (Variety of wellbeing products and services available including gym membership)
- Private Medical and Dental insurance
Requirements:
Essential
- Enthusiasm for embracing SIGs company values: Excellence Innovation Integrity Sustainability Inclusivity and Collaboration (see
- 3 years in client services account management or operations in a B2B environment.
- Ability to build strong relationships and lead by example.
- Demonstrated ability to lead manage conflict and drive engagement; track record of managing key stakeholders
- Comfortable with ambiguity & rapid change maintaining a proactive and solutionsoriented mindset.
- Excellent verbal and written communication able to influence and negotiate.
- Strong organisational skills to manage team and client activities.
- Selfmotivated with the ability to manage time and priorities.
- Commitment to continuous learning and professional development.
- Skilled in data interpretation reporting trend analysis and driving performance improvements. (Excel Keynote or similar tools).
Desirable
- Experience coordinating PanEuropean or multiregion projects
- Strong knowledge of field operations and campaign execution processes.
- Financial acumen with experience managing budgets invoicing and reconciliation.
- Experience with training mentoring and developing teams.
- Familiarity with CRM systems and sales management tools.
- Understanding of FMCG retail environments.
The Company
Service Innovation Group provides a wide range of services and activities and they are all designed to highlight your product in a busy highly competitive marketplace.
We embrace all of the associated challenges and provide creative effective solutions to ensure that retail execution never lets your brand down.
We work in constantly shifting environments to provide our clients with services that are innovative by drawing on years of experience in managing and motivating Field teams.
Why Work for SIG
For more than 40 years Service Innovation Group has been delivering toptier field marketing solutions for some of the worlds leading brands. With a team of over 500 employees in the UK and more than 40000 across Europe we proudly stand as Europes premier outsourced people management and consultancy agency.
Utilising cuttingedge inhouse technology our global experts craft customised field solutions tailored to our clients needs.
As a BCorp Certified company we are committed to meeting the highest standards of social and environmental performance. We are also recognised as a Great Place to Work and rank among the top 100 best workplaces for women in the UK.
Your journey with us begins with strong relationships fostered by our dedicated teamreflected in our impressive employee partnerships which average over seven years. This is a point of pride for us.
At SIG we prioritise not only our customers but also each other. We recognise the importance of supporting our teams health and wellbeing knowing that our people are the foundation of our business. Putting our employees first is at the heart of everything we do.
Documents
Required Experience:
Manager
Employment Type
Unclear
