Guest Service Specialist - Full-time - Anantara Grand Hotel Krasnapolsky Amsterdam
Guest Service Specialist - Full-time - Anantara Grand Hotel Krasnapolsky Amsterdam
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1 Vacancy
Job Description
We are looking for a Guest Service Specialist who is friendly and professional in delivering outstanding service. In this position you will be handling all incoming calls from guests / team members and external lines and actively sending prearrival and poststay emails to enhance the guest journey. This in combination with handling complaints documenting all incoming guest requests via email or phone and keeping an overview of the reviews that the hotel receives/replying on them. Together with the Guest Relations team you work together to exceed guest expectations while keeping LQA standards in mind.
Qualifications :
- Experienced guest service professional;
- No 9 till 5 mentalities flexibility within your schedule;
- Natural drive to connect with people;
- Ability to surprise guests with your special touch;
- Spontaneity flexibility an open attitude and an eye for detail;
- Excellent communication skills and proficiency in the English language Dutch or other foreign languages a plus.
Additional Information :
At Anantara Grand Hotel Krasnapolsky Amsterdam our team members passion is the driving force behind our success. Our team comprises dedicated professionals who are motivated to provide the best service to our guests. We foster an international relaxed yet goaloriented company culture. Alongside our fantastic team we offer you excellent benefits:
- Competitive Salary: Based on the Horeca CLA scale 4 and your experience.
- EndofYear Bonus: Unique in the hotel industry every employee receives a bonus equal to at least 75% of a gross monthly salary.
- Special Rates: Enjoy team member rates at over 550 hotels within the Minor Hotel Group.
- Friends & Family Rate: Treat your friends to discounted rates at our hotels worldwide.
- F&B Discounts: Receive a 50% discount on the F&B concepts at 20 luxury hotels in Amsterdam.
- Experience Stay: Enjoy an experience stay at Anantara Grand Hotel Krasnapolsky Amsterdam.
- Training and Development: Our University offers excellent training and international development opportunities.
- Career Growth: Employees of the Minor Hotel Group have priority for internal vacancies worldwide.
- Management Programs: Support your journey to the top with our management programs.
- Health Benefits: We care about your health offering discounts on collective health insurance a bike plan a sport plan and various gyms in your city.
Excited and ready to start your journey at Anantara Grand Hotel Krasnapolsky Amsterdam Send your CV and motivation letter to Tessa Karthaus at .
Not sure which vacancy suits you best but eager to join our team Or have questions about the positions Send an email and we will discuss the different opportunities with you.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
