Manager, Attractions Fast & Furious: Hollywood Drift
Manager, Attractions Fast & Furious: Hollywood Drift
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Salary Not Disclosed
1 Vacancy
Job Description
Job Purpose:
- As an Attractions Manager you will be responsible for the growth and development of salaried management maintaining strategic financial and daily operational plans that support overall guest and team member satisfaction of the attraction.
Job Summary:
- Responsible for growth and development of salaried management team
- Establish positive culture for new Attraction
- Focus on establishing and maintaining focus on safety and positive internal and external guest service
- Maintains the operational efficiency of Attraction during park hours and seasonal/special events including developing plans for high efficiency and low wait times through active participation in managing guest flow experience
- Maintains both labor and nonlabor budgets for Attraction. Develops operating budgets and adjusts operations as necessary to identify and control budgets.
- Helps ensure artistic and thematic integrity of attraction.
- Assists Talent Acquisition team for assurance most qualified candidates are hired/trained
- Supports the scheduling department in reviewing the team member schedules weekly
- Ensures department understands and follows all company policies and procedures.
- Crisis management including Guests and Team Members Medical/Emergency situations
- Supervises management team to ensure they are providing work direction and coaching to team members as needed
- Investigates incidents including Team Member/Guests complaints
- Advocates for active participation in all safety programs including forming partnership with Environmental Health and Safety group
- Creates and implements action plans for the departments future success including training programs workforce planning and rewards and recognition programs
- Supports the Team Members and Guest satisfaction programs and ensures the staff understands the importance of the programs.
- Ensures that collective bargaining agreements are upheld by partnering with HR and Labor Relations to maintain positive union relationships.
Qualifications :
Qualifications/Requirements:
- Minimum 5 years of operations management experience in theme park or hospitality industry including experience in guest service preferred.
- Must be available to work on weekends holidays and nights as required.
- Must have excellent written and verbal skills
- Must be proficient in Microsoft programs such as Word and Excel.
Desired Characteristics:
- Bachelors degree in Business Operations or Hospitality is highly preferred
- Proven ability to work well under pressure meeting tight deadlines and simultaneously managing multiple projects.
- Proven ability to anticipate needs and initiate action
- Experience managing in a union environment
- Strong interpersonal and analytical skills
- Proactive thinker/selfstarter
- Strong guest service experience with conflict resolution.
- Theme Park experience highly preferred.
- Strong interpersonal and organizational skills
- Able to prioritize workload and have the ability to multitask in a fast paced work environment
- Demonstrates sound judgment and independent thinking as well as an ability to troubleshoot and problem solve in realtime.
- Detailoriented and organized with the ability to work seamlessly within a broader team to achieve desired results.
Additional Requirements:
- Required OnSite: This position is required to be performed fulltime from an NBCUniversaldesignated worksite
This position is eligible for company sponsored benefits including medical dental and vision insurance 401(k) paid leave tuition reimbursement and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $80000 $90000 (bonus eligible)
Additional Information :
As part of our selection process external candidates may be required to attend an inperson interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversals policy is to provide equal employment opportunities to all applicants and employees without regard to race color religion creed gender gender identity or expression age national origin or ancestry citizenship disability sexual orientation marital status pregnancy veteran status membership in the uniformed services genetic information or any other basis protected by applicable law.
NBCUniversal will consider for employment qualified applicants with criminal histories or arrest or conviction records in a manner consistent with relevant legal requirements including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability you have the right to request a reasonable accommodation. You can submit your request to
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
