Service Coordinator
Service Coordinator
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Job Description
Union: Nonunion
Number of Vacancies: 1
Site: West Park Healthcare Centre 170 Emmett Ave.
Department: Stroke and Neuro Rehab
Reports to: Manager Program Services
Work Model: Inoffice
Hours: 37.5 (biweekly)
Shift: Days
Status: Permanent Parttime
Closing Date: May 30 2025
Summary:
The Service Coordinator is responsible for coordinating the care of patients from preadmission to post discharge while meeting length of stay and occupancy rate targets.
Duties
- Manage waitlist occupancy rates and patient flow for the service considering alternate levels of care.
- Liase with referring agencies and provide ongoing support/education during the preadmission phase using Resource Matching and Referral (RM&R).
- Coordinate the care of clients from preadmission to postdischarge regularly assessing needs such as psychosocial support for the patient and family as well as funding support while meeting length of stay and occupancy rate targets.
- Ensure timely and appropriate clinical documentation in the electronic patient record (EPR).
- Develop strong relationships community providers to facilitate partnerships between patients family inpatient clinical team and referring agencies.
- Refer and coordinate consultant / discipline involvement as needed.
- Support collection of clinical utilization data in collaboration with Program Service Manager.
- Provide resource clinical leadership for the interprofessional team.
- Provide leadership in program evaluation program development and research as appropriate.
- Participate in internal and external committees.
- Partner with Program Service Manager to ensure clinical service goals are addressed.
- Ensure that clinical care issues / concerns are addressed in a timely and effective manner.
- Ensure that care is patientfocused with an emphasis on culturally appropriate care.
Qualifications :
- Bachelors degree in a clinical discipline
- Registration with appropriate regulatory college or eligibility for same
- Member of relevant professional association/network preferred
- Registration with appropriate regulatory college or eligibility for same
- Must be able to achieve 80% in the Functional Independent Measure (FIM) certification exam within the probationary period and on recertification exams if applying to work on rehabilitation units
- Minimum of 4 years clinical professional background in a healthcare environment
- Demonstrated clinical assessment skills including the ability to assess clients from preadmission to post discharge
- Knowledge of external agencies and resources (e.g. alternate discharge locations)
- Demonstrated ability to partner and work effectively with all levels of staff the interprofessional team physicians patients families and external agencies
- Demonstrated ability to deal with complex mental health and behavioral issues
- Ability to maintain effectiveness in varying environments and with different tasks responsibilities and people
- Demonstrated knowledge of and ability to provide patient centred care.
- Demonstrated problem solving interpersonal coaching negotiation and facilitation skills
- Strong organizational skills to work independently in an unstructured demanding environment
- Demonstrated reliable work habits
- Ability to work a flexible schedule
- Strong Windows based computer skills e.g. Microsoft Office Suite
- Fluency in a language other than English an asset preferred
- Experience in a hospital setting preferred
- Experience in rehabilitation setting preferred
Additional Information :
Why join UHN
In addition to working alongside some of the most talented and inspiring healthcare professionals in the world UHN offers a wide range of benefits programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor allowing you to find value where it matters most to you now and throughout your career at UHN.
- Competitive offer packages
- Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP access to Transit and UHN shuttle service
- A flexible work environment
- Opportunities for development and promotions within a large organization
- Additional perks (multiple corporate discounts including: travel restaurants parking phone plans auto insurance discounts onsite gyms etc.)
Current UHN employees must have successfully completed their probationary period have a good employee record along with satisfactory attendance in accordance with UHNs attendance management program to be eligible for consideration.
All applications must be submitted before the posting close date.
UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.
Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading inaccurate or incorrect UHN reserves the right to discontinue with the consideration of their application.
UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.
We thank all applicants for their interest however only those selected for further consideration will be contacted.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
