CRM Program Specialist
CRM Program Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Are you someone who thrives at the intersection of strategy data and customer experience As a CRM Program Specialist youll play a key role in driving the success of our My Rituals loyalty program from instore activations to digital campaigns that reach millions.
Working side by side with CRM Program Managers youll ensure flawless execution across channels turn insights into action and take ownership of projects that push our CRM approach forward. Youll work with crossfunctional teams from Retail Operations to Ecommerce keeping everything aligned efficient and onbrand.
Your role at a glance
- Coordinate the local rollout of CRM campaigns across retail and digital platforms.
- Turn customer and store feedback into smart improvements.
- Lead smaller CRM projects with clear timelines and measurable outcomes.
- Ensure teams are trained prepared and supported for new feature launches.
- Monitor key performance indicators and suggest optimizations for engagement and growth.
You are...
- A strong communicator who can align diverse teams and keep everyone moving forward.
- Analytical by nature with a sharp eye for detail and patterns in data.
- Solutionoriented you spot problems early and bring smart actionable ideas.
- Comfortable with tech tools CRM platforms and the fast pace of omnichannel marketing.
- A team player with initiative ready to lead where needed and support where it counts.
Qualifications :
You bring...
- 5 years of experience including 3 in CRM loyalty marketing or retail operations.
- A bachelors or university degree in marketing business or a related field.
- Proven ability to manage multiple projects and keep stakeholders engaged.
- Affinity with customer journeys loyalty strategy and digital platforms.
Why join Rituals
We offer a role where you can influence how millions of customers experience our brand. Youll join a team that values results creativity and collaboration all in an environment where personal growth matters just as much as performance.
Ready to make an impact
Apply now and help us take the My Rituals program to the next level one campaign one customer one insight at a time.
Location and Working Conditions
While flexible working is available this role requires a strong onsite presence to engage with stakeholders and build connections effectively.
Grow with us and please apply via the website! The next steps are:
- Our recruiter Nadette will contact you within 10 working days
- An introductory meeting with a team member and the hiring manager follows
- A second interview where you prepare a business case
- In the event of a positive outcome you will receive a proposal with the terms of employment
Any questions Our recruiter Nadette is happy to speak to you via @. Please note that applications via email are not taken into consideration.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
