GSA- Front Office
GSA- Front Office
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Job Description
We are seeking a dedicated and customeroriented Guest Service Associate (GSA) for our Front Office team in Mysuru India. As the face of our hotel you will play a crucial role in ensuring exceptional guest experiences from checkin to checkout.
- Welcome and greet guests with a friendly and professional demeanor
- Efficiently manage checkin and checkout procedures ensuring accuracy and timeliness
- Handle guest inquiries requests and concerns promptly and courteously
- Coordinate with other departments to fulfill guest needs and resolve issues
- Maintain uptodate guest records and profiles in the hotel management system
- Process payments and manage cash transactions accurately
- Provide information about hotel services local attractions and transportation options
- Assist with reservations room assignments and upgrades when appropriate
- Ensure the front desk area is organized clean and presentable at all times
- Support other front office operations as needed demonstrating flexibility and teamwork
Qualifications :
- Diploma or degree in Hotel Management or related field
- Previous experience in hotel front desk operations is preferred
- Excellent customer service skills with a friendly and professional attitude
- Strong communication abilities in English; knowledge of additional languages is a plus
- Proficiency in hotel management software particularly Opera
- Demonstrated multitasking and problemsolving skills
- Ability to work effectively in a fastpaced teamoriented environment
- Flexible schedule with willingness to work different shifts including weekends and holidays
- Basic computer skills including proficiency in Microsoft Office suite
- Attention to detail and strong organizational skills
- Ability to remain calm and composed under pressure
- Passion for the hospitality industry and commitment to guest satisfaction
Additional Information :
Prior experience working with Opera or a related system
Fluency in English
additional languages are a plus
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
