Solutions Delivery Manager - APAC
Solutions Delivery Manager - APAC
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Job Description
As the Solutions Delivery Manager you will be responsible for leading and managing the endtoend delivery of solutions to our clients in the APAC region which consists of sub regions South Asia ASEAN China Japan Korea and ANZ. You will oversee project management team coordination resource allocation and customer relationship management ensuring that all projects are delivered on time within scope and aligned with client expectations. You will work closely with crossfunctional teams including sales product and engineering to ensure smooth and successful solution implementations.
Key Responsibilities:
Leadership & Strategy:
Lead mentor and develop a highperforming delivery team of project managers solutions leads Field Engineers and delivery specialists. Drive the strategy for delivering solutions that meet client needs while aligning with company goals.Solution Delivery Management:
Oversee the endtoend delivery of client solutions ensuring projects are delivered on time within scope and within budget. Manage the project lifecycle from planning through to execution and final delivery.
Client Relationship Management:
Build and maintain strong relationships with key clients acting as the primary point of contact for solution delivery. Ensure client expectations are met and that delivery processes are streamlined to enhance customer satisfaction.
Process Optimization:
Continuously improve delivery processes methodologies and best practices to drive efficiency and quality across all projects. Implement industryleading project management practices and tools.
Crossfunctional Collaboration:
Work closely with sales product and engineering teams to ensure seamless project execution. Provide technical insights and expertise to help shape client requirements and ensure solutions are delivered as promised.
Risk Management & Problem Solving:
Identify potential risks and issues related to solution delivery and proactively implement mitigation strategies. Resolve complex delivery challenges while maintaining high client satisfaction.
Performance Reporting & Metrics:
Develop and manage performance metrics to track the progress and success of each project. Provide regular updates and reports to senior management on delivery performance client satisfaction and resource utilization.
Resource Allocation & Budget Management:
Manage resource allocation to ensure appropriate staffing for each project. Oversee budget management for client projects ensuring costs are controlled and clients receive value.
Qualifications :
Experience working crossdepartmentally and with external stakeholders to scope and map critical delivery projects
Experience managing technical talent and supervising teams
At least 15 to 20 years of Software Industry Experience with knowledge of Software Development Lifecycle (SDLC)
Ability to work across different time zones
Willingness to travel (2030%)
Teamoriented with strong collaboration skills
Passionate commitment to quality and success
Excellent verbal and written communication skills
Ability to quickly solve technical and businessrelated challenges
Able to relate technical concepts to customers of all technical backgrounds
Comfortable working in a fastpaced and dynamic environment
Requirements:
Education:
Bachelors degree in Business Administration Computer Science Engineering or a related field. MBA or relevant postgraduate qualification is a plus.
Experience:
Minimum of 1520 years of experience in solutions delivery project management. At least 8 years in a leadership role managing crossfunctional teams and largescale projects.Skills:
Strong leadership and team management skills.
Indepth knowledge of project management methodologies (Agile Waterfall etc.).
Excellent problemsolving and analytical skills.
Outstanding communication and stakeholder management abilities.
Strong business acumen and the ability to make datadriven decisions.
Familiarity with industryspecific tools and software (e.g. Jira MS Project etc.).
Certifications (optional but desirable):
PMP (Project Management Professional) PRINCE2 or similar project management certifications.
Agile/Scrum certification (e.g. CSM PMIACP) is a plus.
Key Attributes:
ClientCentric: Ability to anticipate and understand client needs delivering exceptional service.
ResultsDriven: Focus on achieving project milestones and business outcomes.
Strategic Thinker: Strong ability to align solutions delivery with company strategy.
Collaborative: Effective at working with diverse teams and stakeholders across various levels.
Adaptable: Comfortable in a fastpaced dynamic environment with shifting priorities.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
