Overall Purpose of Job:
First level agent role provides first level support handles global master data maintenance in the corporate HR master data system.
Main tasks roles and responsibilities:
- Act as first point of contact for HR professionals (customers) regarding HR master data maintenance
- Maintaining personnel actions (hires leavers etc.) as a service for nonSAP countries like USA & Brazil (ADP) Poland (GT) Czech Republic (Target) and others.
- Maintaining global organizational objects (departments positions) in HR DataCube and their relationships (solid dotted)
- Respond and investigate inquiries and issues raised in ticketing system
- Properly diagnose issues and route to the next level of support if needed
- Escalating issues and maintain communication with the customer and technical teams in a timely manner through resolution
- SLAs are being met through support groups
- Follow global processes and guidelines when investigating and solving different topics
- Provide first in class customer service
- Document information regarding technical issues (tickets) in the ticketing system
Qualifications :
- Ongoing studies at least until January 2026;
- min 25 (up to 40h) hours per week working availability
- Proficient oral and written English
- Strong user level MS Office skills (Excel /MS Outlook)
- Flexibility
- Analytical thinking
- Ability to learn and adapt
- Team player communicates well
- Detail oriented and precise
- Previous experience in a similar role is a plus
Additional Information :
- Flexible working conditions with remote work possibility (inperson presence is required from time to time) you can have a real worklife balance
- Modern newly renovated sustainable office with parking space and bicycle storage area in the heart of Budapest
- Supportive diverse and highly skilled community
- Ability to really make a difference and build new processes from scratch you can participate in the formation and shape of the BSC processes
- KOSTAL is a dynamically developing company an independent familyrun business which provides much flexibility
- You can enjoy our valueoriented work culture: we are downtoearth appreciative inspiring and innovative
Join KBS where new opportunities meet the stability of 113 years of legacy at a stable futurefocused company!
Remote Work :
Yes
Employment Type :
Intern