Service Center Support Apprentice (A&P Focus) - Part Time
Service Center Support Apprentice (A&P Focus) - Part Time
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
EDUCATION:
- Requires high school education and individual must be working towards A&P License
EXPERIENCE:
- Quickly grasps new concepts when faced with unfamiliar tasks
- Strong technical and problemsolving skills
- Excellent verbal and written communication skills
- Professional and diplomatic demeanor
- 612 months general office experience and familiarity with aircraft manuals preferred
- Expose to the aviation industry a plus
- Flexible work hours/work week
- Must be able to obtain and maintain an airport security badge through the local airport authority if applicable.
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities duties and skills required of personnel so classified.
JOB SUMMARY:
Handles intense customer care phone reception and correspondence of customers needs. Consists of customer referral to Textron Aviation Dealer Network call prioritization for hotline response data entry of calls and emails into Customer Relationship Management system.
JOB RESPONSIBILITIES:
- Receives interprets transfers or accepts incoming customer calls and email requests. Utilize computer programs technical publications and product support tools to assist customers with technical inquiries.
- Follow department operating procedures for providing front line customer support to enable WorldClass customer service for each customer.
- Performs intensive customer service phone reception which includes directing and logging incoming technical hotline calls for all piston powered aircraft models and assigning priority to calls for followup by service engineers.
- Participates in on the job training for Customer Care Representative to gain the appropriate knowledge to accomplish job requirements at a comprehensive and customer satisfying level.
- Provides feedback from customers regarding technical service matters via reports and meetings as required for improving Textron Aviations competitive position.
- Utilized resources available to perform the job functions at a high level of efficiency.
- Provides feedback regarding daily operating procedures and makes recommendations for revision to better achieve department objectives.
- Works daily with numerous departments within Textron Aviation to ensure the customer receives the best service possible always.
- Processes intensive customer email correspondence displaying good writing proficiencies.
Employment Type
Part-Time
