Customer Service Supervisor
Customer Service Supervisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
RESPONSIBILITIES:
- Lead the customer order lifecycle by optimizing ERP input pricing validation and logistics coordination to enhance order accuracy ontime delivery and customer satisfaction.
- Assist the Customer Service Manager in analyzing performance reports to guide planning service improvements and leadership visibility.
- Lead onboarding and ongoing training efforts to standardize best practices reinforce compliance and foster a culture of continuous learning.
- Partner with sales logistics and production to deliver an integrated customercentric service model across all touchpoints.
- Identify lead and implement process improvement initiatives using lean principles to increase efficiency and reduce errors.
- Establish track and continuously improve departmental KPIs aligned with company objectives ensuring measurable impact and accountability.
- Lead collaboration efforts with international CSR teams to standardize processes align service models and drive global customer satisfaction.
WORKING CONDITIONS/EXPOSURES:
- Office based in a clean climate controlled in a welllit environment. Expected to maintain a safe and organized workspace.
PHYSICAL DEMANDS:
- Primarily sedentary with frequent computer use including typing and screen interaction
KNOWLEDGE and SKILLS:
- Proficiency in D365 preferred.
- Strong command of MS Office Suite (Word Excel PowerPoint Teams Outlook).
- Excellent written and verbal communication in English.
- Effective time management and organizational skills.
EDUCATION and CERTIFICATIONS:
- High School diploma or equivalent required.
- Postsecondary education such as a (certificate associate or bachelors) strongly preferred.
- Relevant industry experience may substitute for formal education.
EXPERIENCE:
- Three years in customer service with supervisory or teamlead experience preferred.
- Equivalent experience education or industry training may substitute for the minimum requirement.
About Kinedyne:
Over the course of five decades Kinedyne has evolved from a single facility in New Jersey to an international organization with more than 500 employees at facilities in four different countries around the world. As we grew and our product lines evolved we believed that with Better Cargo Securement Greater Cargo Capacity and Faster Cargo Access Technologies we can make the increasingly complex shipping environment just a little easier for the industry to deal with today and as the future unfolds.
All of the efforts throughout our history have enabled us to provide our customers the products service and support that they have come to expect from us over our five decades of growth. Weve earned our right to be called The Cargo Control People.
What We Offer:
A Comprehensive Benefits Package that includes:
Medical/Dental/Vision with HSA (company provides yearly funding)
Individual or Family Plans are available at affordable biweekly rates
Company paid long & shortterm disability
401K with competitive company match
PTO & Tuition reimbursement
Company Paid Life Insurance
Required Experience:
Manager
Employment Type
Full-Time
