TS Engineer
Posted on :
08-05-2025
Employer Active
1 Vacancy
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Job Description
Position : Technical Support Engineer
Contract : 12 months
Joining : Immediate joiners only
- Ensure all incidents / tickets related to IT systems are responded efficiently in timely manner
- Ensure that standard operating procedures are followed as per established ITIL processes
- Provide accurate information on IT products and services with highest level of end user satisfaction
- Remotely provide technical assistance to user queries and problems
- Escalate unresolved issues to the next level of support team
- Ability to document the solution properly and share the knowledge across the teams
- Following up with end users and service teams until tickets are resolved
- Prepare and share ticket status reports
- Review and analyze common complaints and problems to identify permanent fix
- Achieve SLAs for resolution on incidents and service requests
- Exercise patience and professionalism during stressful situations
Employment Type
Full Time
Key Skills
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