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Key Account Manager Africa & Middle East Relocation Services
Drive Superior Service & Strengthen Client Relationships Across Global Mobility Projects
Client Services & Account Management MarketRelated Salary
About Our Client
Our client is a global leader in relocation and mobility services specialising in complex moves across Africa and the Middle East. With a strong reputation for service excellence and innovative solutions they help multinational clients streamline their workforce transitions through expert coordination and tailored support. Their mission is to make global mobility seamless and their tightknit highperforming team is central to achieving that.
The Role: Key Account Manager
This role is responsible for managing and growing a portfolio of key client accounts ensuring service delivery excellence across the relocation lifecycle. Acting as the primary liaison between clients and internal teams the Key Account Manager translates client requirements into actionable strategies drives retention and uncovers new business opportunities.
Key Responsibilities
Proactively manage and grow a portfolio of highvalue accounts across Africa and the Middle East
Build and maintain strong longterm client relationships
Identify and convert client needs into business opportunities
Prepare and manage quotations and pricing policies in line with client requirements
Collaborate with Global Mobility Coordinators to resolve issues and deliver exceptional service
Implement and monitor clientspecific procedures and SLAs
Produce accurate clientready reports and dashboards for internal and external stakeholders
Develop new ideas to improve service efficiency and delivery standards
Support special projects and additional tasks as delegated by management
About You
3 years of experience in Key Account Management preferably in relocation or service industries
Bachelors degree in Business or a related field (preferred)
Prior exposure to clients is advantageous
Exceptional communication skills in English; proficiency in French is a plus
Advanced Excel and overall strong computer literacy
Strong analytical abilities and a detailoriented flexible approach
Servicedriven mindset with excellent problemsolving and interpersonal skills
Full Time