Community Manager
Community Manager
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Job Description
Introduction
We are looking for a passionate and communitydriven Community Manager to help build and engage with our gaming community. As a gamer yourself you will connect with players create meaningful experiences and provide valuable insights that enhance both player satisfaction and game performance.
Responsibility
Community Engagement & Management:
Actively engage with the gaming community across social media forums and ingame platforms as a fellow gamer.
Address player questions and concerns proactively escalating issues when needed. Share tips tricks and personal experiences and empathize with both positive and negative feedback from the community.
Content Moderation:
Monitor and moderate inappropriate content shared within the community (both ingame and on social media/forums).
Take appropriate action including flagging content for removal issuing chat bans suspensions or permanent bans in severe cases.
Community Relationship Building:
Build and maintain relationships with key community members influencers and streamers (if applicable to the game).
Generate engaging content and foster a welcoming and enthusiastic community environment.
Events & Campaigns:
Organize online and offline events or contests especially around new game launches or content updates.
Coordinate community meetups when relevant.
Collaboration with Game Development Team:
Work closely with game developers to create engaging discussion topics and content for the community.
Where suitable release sneak peeks or teasers of upcoming updates to gather early feedback.
Feedback & Insights:
Analyze community feedback and report trends to the game development team.
Offer insights to improve gameplay balance (e.g. skills items attributes dungeons etc.) and adjust policies based on community behavior.
Scalable Support & Content Planning:
Deploy and manage support tools (bots forums knowledge bases) to scale community support.
Develop and maintain a structured content and activity calendar (e.g. rolling 30day plan) to drive ongoing engagement.
External Collaboration:
Coordinate with external agencies when necessary to enhance community support and outreach.
Key skills and experience
3 years of experience in community management or a related role
Strong understanding of gaming communities and online player behavior
Experience with Web3 games is a plus
Comfortable being an active gamer (hardcore gaming experience not required)
Excellent communication and problemsolving skills
Experience managing or moderating forums subreddits Discord or similar platforms
Ability to work independently and manage multiple community initiatives
Benefits
1. Salary and Benefits
Attractive salary night shift allowance and annual salary review;
Premium Healthcare and Mental Health Care service for you 100% covered by the company;
Extra bonus per personal events (Wedding Funeral Hospitalization Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
Annual health check annual flu vaccination;
Summer vacation (Paid days off and bonus);
Paid leave (12 days/year).
2. Working Environment
5 shifts per week amounting to 40 hours (MondaySunday) arranged by the company;
International fun and professional working environment: Working closely with both experienced Vietnamese foreign experts and managers to promote services all over the world;
An open and honest culture where people are valued treated fairly and trusted and empowered;
Modern hardware (Laptop and other equipment provided);
Free drinks (coffee tea etc.);
Nap room for a quick rest;
Training and career development opportunities: Continuous and professional training to fully develop your potential.
Employment Type
Full Time
