Customer Service Representative
Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Less Sanitary a Waste Connections Company is looking for a High Energy Customer Service Representative to join the team in North Bend Oregon.
The schedule for this position is MondayFriday from 8:00am5:00pm. Starting rate of pay is $21.00 per hour. If Bilingual starting pay will be $21.50 per hour.
We offer excellent benefits including medical dental vision flexible spending account long term & short term disability life insurance 401K retirement and unlimited opportunities to Connect with Your Future.
CULTURE: Its a Great place to work! We work in an environment where empowered self directed Allstars know what they do is important.
INTEGRITY: Our definition is saying what you will do and then doing it! We keep our promises to our customers and our employees.
DUTIES AND RESPONSIBILITIES:
- Answers high volume incoming calls from customers.
- Responds to voicemail & email inquiries from customers.
- Provides information to the public regarding company services and rates.
- Receives cash and electronic payments from customers.
- Work in conjunction with other departments to resolve customer disputes.
- Communicate with customers and complete orders such as starting stopping or changing service.
- Accurately record & document communications with customers.
- Prepare customer work orders posts those orders to customer accounts and assures timely communication of work orders to drivers;
- Determine charges for service requested take payments prepare change and manage the cash till.
- Effectively navigate company specific computer operational systems.
- Welcome and help walkin customers at the front desk
- Demonstrate effective use of software applications at a minimum MS Word and Excel proficient.
- Work in a fastpaced environment while maintaining high levels of detail.
- Various office tasks in other areas as needed.
- You should be able to start tasks on your own work well by yourself and with others.
MINIMUM JOB REQUIREMENTS:
- 2 years of Customer Service experience in a high call volume atmosphere.
- Arithmetic skill needed to calculate rate adjustments for discounted or partial service.
- Knowledge and skill to accurately input into a computer including ten key entry work order billing and credit posting information.
- Experience with MS Word Excel and Email preferred. Typing and 10key skills are required.
- Excellent organization and communication skills.
- Ability to analyze and solve problems. Gather data compile information and prepare reports.
WORKING CONDITIONS AND PHYSICAL EFFORT:
- Work environment is in a call center. Areas are clean ventilated and well lighted. Our Customer Service Reps normally have their own workstation or cubicle space and are equipped with a telephone headset and computer.
- CSR call areas can be noisy and work may be repetitious and stressful with little time in between calls while still providing excellent service. Some calls are evaluated to ensure high standards.
- Also long periods spent sitting typing or looking at a computer screen are very common.
To be considered for any of our current openings you must complete an application at:
Application information and additional instructions can be found once you select your position of interest.
Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
