GENERAL SUMMARY OF DUTIES: Specialty Pharmacy Technician assists patients physicians and pharmacists in the completion of benefit investigations prior authorizations financial assistance applications refill/adherence activities and other programs that drive optimal outcomes for United Digestive Pharmacy patients.
REPORTS TO: Manager of Pharmacy Operations
RESPONSIBILITIES: Duties may include but are not limited to:
Receives inbound and initiates outbound calls to patients or physician offices regarding orders or prescription refill information for medications (under appropriate supervision of pharmacist) pharmacy services and all other inquiries
Enter all patient information; name date of birth insurance information allergies and medication history into our therapyspecific patient assessment software
Documents all communications interactions and other information in the patients medical record to ensure that all members of the care team are kept up to date; flags issues that need to be addressed
Initiating completing and following up on the status of Prior Authorizations or appeals submitted to insurance carriers in order to support physician offices
Explain insurance coverage to patients as it relates to their copayment responsibility and financial resources available to them
Under the direction of a pharmacist assists with the filling and distribution of prescriptions in accordance with the law.
Responsible to coordinate delivery/pickup of medications with dispatch
Responsible for monthly followup calls to patients to discuss medication on hand identify any barriers to patient adherence and facilitate discussions with the clinical staff to help the patient overcome barriers
Assists with payment collection
Act as a liaison between the patient and their insurance company foundations and manufacturers. Enroll and coordinate patient financial assistance and support services copay cards funding assistance and manufacturer support programs.
Performs all other duties as assigned
REQUIRED EDUCATION SKILLS & EXPERIENCE: High School Diploma or GED required; must be a registered pharmacy technician in the state of Georgia; PTCB Certification preferred; retail and specialty experience preferred.
ADDITIONAL SKILLS AND EXPERIENCE: Specialty Pharmacy Technician must be able to:
Provide a high level of customer service at all times
Plan prioritize and complete multiple tasks as delegated
Work under pressure; assess respond to and communicate issues in a timely manner
Maintain composure and set a professional example for coworkers
Communicate clearly with patients clients and coworkers through the telephone email and inperson
Build positive working relationships with Administrative Team Office Managers Ancillary Staff Office Staff and Providers
Interpret and apply appropriate policies and procedures
Be reliable punctual and able to work independently
Maintain the strictest confidentiality
PHYSICAL/MENTAL/ENVIRONMENTAL DEMANDS Requires sitting and standing associated with a normal office environment. Onsite presence at pharmacy is required. This is not a remote or hybrid position.
DRUG FREE WORKPLACE United Digestive LLC is a drug free workplace. All offers of employment are contingent upon passing a preemployment drug screening.
EQUAL OPPORTUNITY EMPLOYER United Digestive is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race color age sex sexual orientation gender identity or expression religion disability ethnicity national origin marital status veteran status genetic information or any other legally protected classification or status.
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