Population Health Trainer
Population Health Trainer
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Job Description
Summary/Objective:
Curative wants to change the view on what a health plan can be. Born out of the pandemic we created a health plan reinvented for a postpandemic world that is built around wholeperson affordable preventive care featuring more benefits. $0 copays and $0 deductibles when members complete the Baseline Visit within 120 days of enrollment into the Plan. The Population Health Team is responsible for driving improved health outcomes leveraging a datafirst mindset to help our members achieve their optimal health wellbeing. Within the Population Health team Care Navigators are at the core of the Curative memberoriented health plan. The Care Navigator team is assigned members to complete their Baseline Visit help them navigate healthcare engage in preventative care and partner with them in achieving their health goals. The Population Health Team also utilizes Clinical Care Navigators to support members with more complex health needs ensuring they can access critical care and attention in accordance with Curatives preventative care philosophy.
As a part of Curatives Population Health Training team we are seeking an experienced and dynamic Trainer to train and develop our Population Health personnel. This role will be responsible for training any new hires on the practices of a Curative Care Navigator and Clinical Care Navigator which involves guiding members through the healthcare system by helping to coordinate appointments explaining and guiding members with their health plan benefits addressing barriers to care and ensuring access to necessary services. This role typically involves evaluating and recommending process improvement attending trainthetrainer sessions across various applications developing training materials delivering workshops and professional development training and providing ongoing support to Care Navigators and Clinical Care Navigators to optimize member experience and outcomes.
Essential Functions:
- Design develop and implement training materials including onboarding soft skills technical support and policy compliance to help the Population Health team resources with their everyday work
- Evaluate current department processes and identify areas for improvement efficiency and optimization
- Recommend and revise department processes ensuring appropriate documentation
- Able to troubleshoot and correct issues or errors across various organizational digital applications
- Execute the Population Health training program update training in accordance with the latest policies and processes recommend updates for department processes to support the vision of Population Health and the Care Navigator role
Competencies:
- Excellent verbal and written communication abilities to clearly explain complex concepts and engage learners
- Continuous process improvement that is demonstrated through examples and work produced
- Ability to develop curriculum facilitate learning and provide ongoing coaching and feedback to improve performance and meet operational expectations
- Identify skill gaps and trends and implement training solutions to address them
- Strong technology skills; ability to comprehend processes and convey them in a training capacity
- Monitor activities within and supporting the Population Health organization to ensure efficient and collaborative processes supporting every members Curative experience.
- Support Population Health Leadership in executing the departments Quality Assurance program
Work Environment:
- This job operates in a remote environment with the need to have a reliable internet and phone connection
- Must have a quiet place secure with no distractions to perform duties for work from home
- Must have password protected stable internet access stipend will be provided
- Work location MUST be secure and private to maintain HIPAA compliance for work from home
- Office equipment will be supplied including: PC monitor keyboard mouse headset
- While performing the duties of this Job the employee is regularly required to sit; use hands to handle or feel; talk; and hear.
- The employee is frequently required to reach with hands and arms.
- Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and ability to adjust focus.
- We also request with the exception of emergencies that you do not request any time off within the first 120 days of employment. Any request within the first 120 days if approved will be unpaid
Supervisory Responsibility:
- This position does not have direct supervisory responsibility for staff but the chosen candidate will need to possess the ability to lead others regardless of direct reporting structure
Position Type/Expected Hours of Work:
- This is a fulltime salaried position. Typical work hours are Monday through Friday 8:00 AM to 5:00 PM local time with flexibility as needed to support different time zones. Our headquarters are in Austin TX so we often operate on Central Time. Training sessions may vary depending on trainee time zones
Required Education and Experience:
- Bachelors degree in a healthcare related field or 23 years related and demonstrable experience in process improvement and training in the healthcare field
- Experience in developing and delivering training programs
- Excellent public speaking coaching and facilitation skills
- Experience in performing QA and performance evaluations
Preferred Education and Experience:
- Experience performing the duties of a care navigator/care coordinator/case manager
- Experience working in a health plan
- Specialized training in care navigation principles and effective training methodologies
- Training and development certifications (preferred but not required: Certified Professional in Learning and Performance CPLP TraintheTrainer etc.)
- Experience with various eLearning applications including content development and Learning Management Systems (LMS)
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
Required Experience:
IC
Employment Type
Full-Time
