Sales and Strategy Fraud Support Manager- Vice President
Sales and Strategy Fraud Support Manager- Vice President
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Job Description
Chase Business Banking operates in over 5000 branches across the country providing financial services to approximately 2.5 million business clients. We are the leading bank for small businesses in our key markets providing deposit and cash management services payment solutions and a broad array of lending products to meet our clients access to capital needs.
As a Business Banking Sales Strategy Fraud Support Managerin Business Banking you will be part of a team that defines and drives the Business Banking money movement customer experience improvement strategy. This role blends elements of business strategy root cause analysis product development and operations management. You will have the opportunity to build relationships and implement solutions together with a variety of functions and business areas (e.g. Business Banking Digital Payment Fraud Risk EMM Operations Change Management Check Deposit Operations and leaders across these organizations). Your objective is to enhance the money movement experience for our clients and Business Relationship Managers while effectively managing fraud and maintaining strong control measures.
Job responsibilities:
- Lead the development and execution of the strategy to improve the money movement customer experience for Business Banking clients and bankers.
- Collaborate with crossfunctional partners and develop relationships to drive workstreams forward.
- Ideate creative customer experience solutions and product strategies.
- Coordinate and conduct customer experience data analytics to identify key insights supporting business recommendations.
- Develop and facilitate communications on strategy and results to senior management.
- Review enhance and assume responsibility for the processes and procedures related to Business Banking.
Required qualifications capabilities and skills:
- Bachelors degree or equivalent experience
- Minimum 7 years of financial services experience in sales controls or risk management or compliance
- Management experience leading broad crossfunctional teams to analyze design and deliver best practices
- Demonstrate confident leadership and sound judgement to influence a strong culture and risk management
- Proficient in Microsoft Office Suite (Word Excel PowerPoint) with the ability to develop compelling and meaningful executive presentations to drive opportunities and recommendations for improvement
- Strong written and verbal communication skills with the ability to influence business leaders effectively.
Preferred qualifications capabilities and skills:
- Experience with Wires ACH BillPay Zelle and Deposit Holds / Inclearing
- Background in customer process execution risk management legal or compliance.
- General understanding of business operations and regulations affecting the business sector.
- Exceptional collaboration and relationshipbuilding abilities.
- Ability to work independently to drive change adapt to shifting priorities manage competing priorities and the thrive in a fastpaced resultsoriented environment.
- Skill in process analysis and design with the ability to understand processes and associated risks to inform control design.
- Strong problemsolving criticalthinking and analytical skills with attention to detail and the ability to synthesize large amounts of data to draw appropriate conclusions.
Required Experience:
Chief
Employment Type
Full-Time
