Front desk agent
Front desk agent
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
About us
At Yurbban Hospitality Group our mission is to bring happiness to people through the management of innovative and responsible tourism projects. We are guided by the following values:
- WOW!: We love originality and strive to surprise in every detail. We work with creativity active marketing and continuous innovation.
- CONSCIOUS: We aim to improve the world through responsibility and sustainability. We implement and collaborate on social responsibility projects to contribute actively.
- HONEST: We act ethically making decisions consistent with our culture. We prioritize transparency in our actions and communication.
- PASSION: We give our best in every challenge having fun when putting ideas into action.
- TEAM: We create together to achieve a shared goal where every opinion matters.
We operate accommodations and restaurants in cities such as Barcelona Madrid Sevilla Miami Bogot and Lima under the brands Yurbban UMA Suites and The Spot. As we continue to grow we seek passionate professionals in the hospitality industry who share our vision and want to contribute to creating exceptional guest experiences.
Why work with us
Working at Yurbban Hospitality Group is more than just a job; its an opportunity to grow innovate and make a difference. We foster a collaborative work environment where every opinion matters. We value creativity social responsibility and transparency. Here your work will have a purpose and youll contribute to the success of the company while growing both professionally and personally.
What can you expect working at YHG
At YHG you will enjoy competitive market salaries growth and development opportunities training programs and a dynamic and collaborative work environment. Some of our additional benefits include:
- Career development opportunities within the Group.
- Regular teambuilding activities.
- Continuous training and innovation opportunities.
- Flexible work schedules.
- Discounts on group accommodations.
- Vision Dental Alternative care insurance.
- Retirement Plan.
Key responsibilities:
As a Front Desk Agent you will play a crucial role in creating a welcoming and seamless guest experience from arrival to departure. Your main responsibilities include:
- Actively welcome greet and check guests in with a warm and friendly demeanor.
- Provide guests with knowledge about the hotel its services the city and local events.
- Ensure all guest requests are handled promptly efficiently and accurately.
- Differentiate between guest types and assist them accordingly (VIP guests groups walkins etc.).
- Follow up on all arrivals special requests room modifications and reservation inquiries.
- Address guest complaints accidents and incidents within a 20minute response time recording all matters in the hotels system.
- Maintain clear communication with the team updating and reviewing handover books and passing on guest feedback.
- Ensure guest privacy and security adhering to confidentiality standards.
- Uphold hotel policies regarding credit payment methods and guest accounts.
- Encourage upselling to maximize room rates.
- Keep the front desk organized ensuring all necessary supplies are available.
- Support night audit operations when needed.
What are we looking for
We are looking for a customerfocused professional and proactive individual who thrives in a fastpaced hospitality environment. The ideal candidate should have:
- Strong customer service skills with a guestfirst mindset.
- Excellent communication skills both verbal and written; multilingual abilities are a plus.
- Familiarity with front desk operations and phone systems.
- The ability to work flexible hours including nights and weekends.
- A positive attitude strong work ethic and a teamoriented mindset.
- Availability to work 8hour shifts (morning evening and night shifts available) including weekends and holidays.
Apply now and become part of Yurbban Hospitality Group at Miami Beach!
Employment Type
Full Time
