DMV Clerk/Cashier
DMV Clerk/Cashier
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USD 17 - 17
1 Vacancy
Job Description
Position Information
- Apply ONLINE at
Testing is required for this position. We must receive your test results by the posting deadline for you to be considered for this position. Testing is conducted by the Idaho Department of Labor Magic Valley Office. Their hours are Monday Friday from 8 a.m. 5 p.m. To receive the testing links; callemail or visit the Department of Labor Magic Valley Office at 601 Pole Line Rd E. in Twin Falls.
Please note: If you took tests through the Department of Labor for a company other than Twin Falls County your tests scores are not automatically sent to us and you will need to mail email or fax them to our officebeforethe posting deadline to be considered for this position.
Tests required: Basic Office Skills Data Entry (alphanumeric); General Typing (5 min test); Cash HandlingTests will be kept on file for six (6) months. When you retest we will use your most recent test score for each position for which you apply.
MUST be available to work in both the Twin Falls and Buhl DMV offices at the locations and hours needed. Job Description
CLASSIFICATION SUMMARY
Provides Motor Vehicle customer service by processing a variety of vehicle related transactions including titles registrations renewals of registrations issuing license plates issuing Coast Guard Identification #s and Off Highway Vehicle stickers according to State law and Idaho Transportation Department directives policies and operating procedures. Serves as cashier to collect funds for transactions and performs data entry to maintain logs records and documentation. The job requires strong customer service skills and attention to detail in reviewing legal transactions and accounting for funds collected. A Motor Vehicle Specialist may work at the Twin Falls Motor Vehicle Office or at the satellite office in Buhl; work may be fulltime or parttime and an employee may be assigned to perform a variety of work in the office or assigned specific duties. Duties require the employee to maintain knowledge of current and uptodate regulations for motor vehicle registration titling and licensing for a wide variety of vehicles. The work is performed under supervision of the Motor Vehicle Supervisor. The principal duties of this class are performed in a general office environment. At the Buhl Office employees also perform the duties of a Drivers License Examiner to issue Drivers Licenses Idaho Identification Cards and permits and administer written testing associated with all classes of driving. Note: Employees working at both the Buhl office and the Twin Falls Office must periodically be prepared to drive to the other office location to work as a Motor Vehicle Specialist on a regular basis or when there is a need.Duties / Responsibilities
ESSENTIAL DUTIES AND RESPONSIBILITIES (illustrative only and may vary by assignment)
- Processes a variety of vehicle title transactions such as new titles transfer of titles repossessions outofstate titles dealer titles and others by completing and witnessing appropriate forms; calculates and collects state sales tax as needed also provides proper tax exemption forms;
- Receives payment from the public for licensing of cars pickup trucks trailers motorcycles snowmobiles boats recreational vehicles and other onroad or offroad vehicles commercial and noncommercial vehicles
- Reviews title applications to ensure specific criteria is met and the forms are is completed properly;
- Verifies the accuracy of information provided; performs data entry to make needed changes;
- Corresponds with banks and lending institutions requesting titles and notarized documents as necessary to complete the processing of titles;
- Processes records and audits all title work and taxation accuracy on state ITD forms;
- Processes mailin renewals;
- Operates computer terminal to update registrations and title records;
- Conducts file searches on registrations and titles for banks loan companies and law enforcement agencies when requested;
- Maintains and updates out of state files on a regular basis; Runs daily and monthly reports of activities;
- Balances cash drawer with daily report;
- Provides customer service on all Motor Vehicle Department policies procedures and practices; explains processes and procedures to the public in person or on the telephone; quotes fee requirements for various types of transactions;
- Prepares files distributes and maintains a variety of documents reports correspondence log sheets applications and related documents;
- Keeps immediate supervisor fully and accurately informed concerning work progress including present and potential work problems and suggestions for new or improved ways of addressing such problems;
- Communicates and coordinates regularly with appropriate coworkers to maximize the effectiveness and efficiency of interdepartmental operations and activities.
- Maintains strict confidentiality in all cases;
- Interacts with County employees customers visitors and the general public effectively and professionally.
- Processes mail and internet renewals;
- Employees at the Buhl Office also perform the functions of a Drivers License Examiner;
- Performs other duties as assigned.
Qualifications
CLASSIFICATION REQUIREMENTS:
The requirements listed below are representative of the minimum knowledge skill and/or ability required for an individual to satisfactorily perform each essential duty and be successful in the position.
Knowledge of:- Current state codes and County ordinances governing all types of motor vehicles ownership documents registration and exemptions;
- Operation of standard office equipment including a personal computer and jobrelated software applications;
- Customer service procedures and techniques;
- English grammar spelling punctuation and composition;
- Current office practices and procedures.
- Interpret and clearly explain Motor Vehicle Department functions policies and procedures;
- Physically inspect vehicles as needed;
- Prepare review and maintain files records reports databases and correspondence determining content and followup if required ;
- Type 30 words per minute;
- Operate a cash register or cash drawer and provide accurate change to customers;
- Accurately count and balance monies;
- Maintain detailed and accurate computerized motor vehicle data;
- Respond to the public over the phone or in person in a tactful pleasant and courteous manner;
- Speak clearly and communicate accurate information to others.
- Use English to communicate effectively with others.
- Proficiently operate computers software programs such as Microsoft Word Excel PowerPoint or similar office software to create documents and other materials maintain information and generate reports.
- Listen carefully to understand and effectively communicate through oral written and interpersonal communication channels.
- Follow verbal and written instructions.
- Work independently and exercise initiative with general guidance and supervision.
- Use good judgment to make sound and reasonable decisions and problemsolving skills to respond to customer service needs in accordance with laws ordinances regulations and established policies.
- Maintain a professional demeanor at all times;
- Perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of timesensitive deadlines;
- Demonstrate integrity and ingenuity in the performance of assigned tasks and solving problems;
- Perform all duties in accordance with County policies and procedures with regard for personal safety and that of other employees and the public.
- Maintain confidentiality.
- High school diploma or GED equivalency is required and
- At least two (2) years customer service or other office experience;
- An equivalent combination of education and experience that provides the required skills knowledge and abilities to successfully perform the essential functions of the position may be considered.
- Must be bilingual in English and Spanish
- Must successfully pass background investigation relevant to the position and remain in good standing for the duration of employment with the County.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this classification. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this classification the employee is frequently required to stand sit bend stoop use hands to keyboard or type handle or manipulate papers and files. The employee will need to walk to and be able to move/climb onto vehicles and trailers to verify VIN#s. The employee often lifts and/or moves up to 25 pounds. Specific vision abilities required by this classification include close and distance vision to perform examine documents and perform computer work. Sufficient clarity of speech and hearing abilities required by this classification include those which permit the employee to discern verbal communication and communicate effectively in person and by telephone. While performing the duties of this classification the employee works in an office setting where the noise level in the work environment is usually moderate and sometimes loud. The employee may also be exposed to applicants who are angry or involved in controversial situations.
Employment Type
Full-Time
