ProdOps - IOS, Android
ProdOps - IOS, Android
Posted on :
08-05-2025
Employer Active
1 Vacancy
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Job Description
Strong understanding of mobile operating systems (iOS and Android): Ability to troubleshoot issues specific to each platform including installation updates settings and common error communication and interpersonal skills: Ability to explain technical information clearly and concisely to nontechnical users (patients) via phone email or chat demonstrating empathy and in troubleshooting mobile application issues: Ability to diagnose problems related to app functionality login issues data synchronization notifications and integration with device of healthcare data privacy and security regulations (e.g. HIPAA): Understanding and adherence to policies regarding patient data confidentiality and security within the mobile app to document support interactions and solutions accurately: Maintaining clear and organized records of issues troubleshooting steps utilizing Jira and Service with common mobile app features relevant to healthcare: Understanding of features like appointment scheduling medication reminders telehealth integration health data tracking and secure and willingness to learn: The healthcare technology landscape is constantly evolving requiring a proactive approach to learning new features updates and troubleshooting organizational and time management skills: Ability to manage multiple support requests efficiently and prioritize tasks effectively as a contractor working with help desk and ticketing systems: Ability to log track and manage support requests efficiently using platforms like Service Now Jira Service Management or similar.
Employment Type
Full-Time
Key Skills
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