Area Service Manager
Area Service Manager
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Job Description
Area Service Manager
Covering Leeds & Wakefield
Without Jungheinrich your shopping trolley would probably be empty. Every day our trucks move millions of goods in logistics centres globally.
Jungheinrich is one of the top three leading companies in the material handling equipment and intralogistics sectors worldwide and we are very interested in speaking with you further about your career.
Jungheinrich has evolved from a producer of forklifts to a manufacturing logistics service provider achieving an annual turnover of over 2.5 billion. Today we employ over 14500 employees of whom in Europe alone over 800 sales consultants as well as more than 4200 mobile service engineers maintain a closeknit network providing quality consulting and comprehensive service.
In short your role within Jungheinrich will play a crucial part in providing the customer with complete peace of mind in managing their intracompany logistics.
Role Purpose:
- Managing a team of service engineers in terms of meeting agreed financial and operational targets customer service levels and defined aftersales processes.
- Ensuring a high financial turnover and optimised productivity of service engineers by applying standard procedures controlling instruments and meeting routines.
Role Responsibilities
- Maintain an optimal infrastructure (human resources skills and tools) to deliver agreed customer service levels financial After Sales targets as well as defined operational After Sales KPIs in close relation with service support functions (dispatch service administration service controlling and technical training) and sales.
- Ensure a high financial turnover and optimise productivity of service engineers applying standard procedures controlling instruments and meeting routines.
- Report on agreed financial and operational targets (KPIs) in regular Regional Area Service Manager meetings.
- Continuously improve service contract management in close relationship with service support functions (dispatch/admin/controlling).
- Conduct scheduled review meetings with customers where required and proactively deal with and solve any issues including customer complaints and invoice queries.
- Ensure adherence to defined aftersales processes and procedures in close relationship with service support functions.
- Ensure optimal team motivation and wellbeing of the team (service engineers) needed to achieve defined target performances. This should be through regular 1:1s yearly appraisals and ensuring all training identified is delivered.
- Ensure engineers work within agreed Health and Safety guidelines.
- Continuously seek for and help to implement best practice processes to achieve maximum customer satisfaction efficiency and profitability.
- Help to grow the aftersales business by identifying business opportunities within the existing customer base in close conjunction with service sales.
Role Requirements
Skills:
- IT literate in particular Microsoft office
- Strong numeracy and analytical skills
- The ability to manage and coach people at all levels and remotely
- A selfstarter to manage their operational requirements time management and qualification requirements/theory learning
- Organised excellent timekeeper
- Ability to work under pressure putting the customer at the heart of what we do
Experience:
- Somebody who can demonstrate some exposure to the customer service sectoraftersales or Service Management background (desireable)
- Management experience
- Engineering knowledge
- Exposure to SAP operating systems
- Perceived ability to progress
Mobility:
- Full valid current driving license. This role will be fieldbased and the successful candidate will be expected to work in any area of the region as required
Competencies
- Strong interpersonal skills
- Management skills and experience of delivering required targets and objectives
- A sales lead focus
- Drive and determination
- Analysis / Business Acumen / Customer Orientation
- Influencing / Negotiation / Accountability
- Initiative Communication and Passion
- Integrity / Respect
Jungheinrich is an attractive employer and cares about its employees. We offer a wide range of benefits training courses and ongoing career support.
Required Experience:
Manager
Employment Type
Full Time
