About the Role:

Grade Level (for internal use):

Credit Customer Success Manager

The Role:

Credit Customer Success Manager with languages (French German Italian or Spanish)

The Team:

Customer Success Management is a dynamic global team where the work changes daily. The team is responsible for a successful customer journey and touchpoints that create longterm client engagement driving adoption retention user/usage growth and supporting strategic objectives at the account level. This team will develop and execute datadriven approaches to deliver a worldclass customer experience.

The Credit Customer Success Management team directly supports our Risk & Valuation Services (R&VS) clients and organization. This team acts as experts in the credit and risk spaces. The candidate will have a strong understanding of the different credit and risk personas and workflows and be able to have credible diagnostic conversations with clients or prospects. The S&P Global Market Intelligence R&VS business unit powers credit and risk management workflows by bringing together cuttingedge analytics differentiated data technology and workflow solutions to help our clients stay ahead of the competition pinpoint risk exposures and spot the right opportunities in an unpredictable market environment. The team reaches across all account types and client segments.

The Impact:

The Credit Customer Success teams interactions with the client reaffirm and strengthen the organizations relationship with existing accounts and their decision to work with S&P Global Market Intelligence. Through delivering a positive overall client experience supporting strategic objectives on the account level and driving increased client adoption this team educates and spreads awareness within our client base about S&P Global Market Intelligences credit and risk capabilities. These efforts are a critical factor in revenue retention and growth.

This role requires languages additional to English to work directly with some of our European clients in either France Germany Spain or Italy.

Responsibilities:

• Drive Customer Success Outcomes within the CreditTeam
• Through engaging with clients provide the relationship management team with ammunition in order to increase renewal rates and reduce churn.
• Influence future lifetime value through driving higher Ratings Direct and Credit Analytics product adoption customer satisfaction and overall health scores
• Drive new business growth through greater advocacy and referenceability identify referral opportunities for S&P Global Market Intelligence and crossdivisional services
• Define and Optimize Customer Lifecycle
• Map customer journey
• Identify opportunities for continuous improvement raise product enhancement queries and take ownership on communication of client feedback to product team
• Learn from best practices in industry
• Ongoing Credit learning deepening the knowledge of the suite of products and services offered and ongoing enhancements and new offerings and how they relate to customers
• Training focus on deep credit knowledge with thorough understanding of credit research and the full Ratings Direct value proposition
• Targeted engagement on new functionality with a focus on new research/relative interesting themes
• Migration implementing training efforts for migration of Ratings Direct on Capital IQ Pro at scale
• Collaborate with Sales Relationship Managers Product and Support teams to project manage large coordinated efforts around Ratings Direct users
• Drive adoption of tools that support and enable Customer Success Managers to be more effective (i.e. Churn Zero Calendly CRM tools etc.)

Required Experience/Skills:

• 3 years relevant experience in customerfacing organizations with a deep knowledge and understanding of Customer Success Management Sales Client Services
• Credit expertise highly desired
• Strong stakeholder management skills Highly collaborative personality with experience building strong crossfunctional partnerships plus the ability to influence
• Strong empathy for customers and passion for revenue growth
• Deep understanding of value drivers in recurring revenue business models
• Analytical and processoriented mindset
• Demonstrated desire for continuous learning and improvement
• Excellent communication and presentation skills

About S&P Global Market Intelligence

At S&P Global Market Intelligence a division of S&P Global we understand the importance of accurate deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions partnering with customers to expand their perspective operate with confidence andmake decisions with conviction.

For more information visit In It For You

Our Purpose:

Progress is not a selfstarter. It requires a catalyst to be set in motion. Information imagination people technologythe right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Were constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity Discovery Partnership

At S&P Global we focus on Powering Global Markets. Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a companymatched student loan contribution and financial wellness programs.

• Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some bestin class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.

For more information on benefits by country visit: Hiring and Opportunity at S&P Global:

At S&P Global we are committed to fostering an inclusive workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and equal opportunity ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.