IT Operations & Support Officer
IT Operations & Support Officer
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Job Description
Overview:
Overview:
Fulltime ongoing role
AUD 76244.00 Superannuation 11.5%
Excellent office location Franklin Street Melbourne CBD
We are seeking a skilled IT Support Specialist (officebased role) to maintain high service levels for computer hardware and software systems ensuring seamless technology experiences for our staff and students both on and offcampus.
About RMIT University Pathways (RMIT UP)
RMIT UP owned by RMIT University provides education solutions for students academics and professionals in Australia and globally.
Our mission is to offer transformative learning experiences and pathways that open global opportunities guided by RMITs values of inclusion imagination integrity courage passion and impact. We place student and customer experience at the forefront of everything we do.
Our key programs include Foundation Studies ELICOS English for Academic Purposes (EAP) language testing and Informit a leading research database focused on Australasian content.
About the role
As the IT Operations & Support Officer you will be responsible for delivering firstline desktop application and AV support across RMIT UP. Youll play a key role in maintaining hardware/software environments troubleshooting issues and supporting technologyrelated services both onsite and remotely.
Key responsibilities include:
Providing responsive technical support for desktops laptops printers AV equipment and telephony.
Managing software installation OS upgrades and device configurations.
Delivering remote support to staff/students including those based offshore.
Monitoring the service desk queue and providing timely resolution of IT issues.
Supporting application management including Canvas student systems and database updates.
Assisting with training and induction for new staff on IT systems and tools.
Youll also collaborate with internal teams and external partners participate in continuous improvement initiatives and support highlevel events with onsite technical assistance.
About You
To be successful in this position you will need:
Extensive knowledge of Remote Desktop Tools Online Collaboration Tools (such as Zoom and MS Teams) and support platforms like ServiceNow.
Strong expertise in M365 Active Directory SCCM Windows OS Microsoft Endpoint services and Intune.
A customerfocused approach with proven ability to provide a professional and timely support service to diverse stakeholders.
Excellent organisational and time management skills to meet deadlines and deliver under pressure.
A proactive and flexible attitude with strong problemsolving skills.
Commitment to continuous improvement and best practice principles.
Ability to work independently and as part of a team with a focus on achieving business objectives.
Desirable Skills:
Knowledge of Microsoft Power Apps
Basic PowerShell or similar scripting knowledge.
Knowledge of Power BI tools.
What we offer you
We value our people and are committed to providing a supportive inclusive and rewarding work environment. As part of our team youll enjoy:
Salary Packaging Options and exclusive employee discounts at leading retailers.
A strong focus on health and wellbeing including RMITsubsidised gym memberships Employee Assistance Program (EAP) access and discounted childcare options.
Professional development opportunities including training upskilling and leadership programs to support your career progression.
A vibrant workplace culture with social activities a staff reward program and access to LinkedIn Learning.
To Apply
Please submit your CV and a cover letter addressing your suitability for this position by clicking on the Apply link.
For more details refer to the Position Description below.
Information
Preemployment Checks: Appointment is subject to a successful Working with Children Check and National Police Check.
Our Commitment to Inclusion
At RMIT UP we foster a culture of safety wellbeing and inclusion ensuring everyone feels valued and respected. We embrace diversity and treat all individuals with fairness regardless of gender gender identity marital or family status sexual orientation age ethnicity religious beliefs cultural or socioeconomic background perspectives or experiences.
We are an equal opportunity employer committed to being a childsafe organisation. We actively encourage applications from all sectors of the community including Aboriginal and/or Torres Strait Islander candidates.
As a Disability Confident Recruitment Team we are happy to adjust the recruitment process to meet accessibility needs. Please contact us at with your preferred communication method and we will be in touch to discuss your requirements.
Read our Child Safety Policy: Child Safety Policy
We are a Circle Back Initiative Employer we commit to responding to every applicant.
Applications Close:
28 May 2025 11.59 pmRMIT Up is a successful provider of a range of education solutions supporting lifelong development goals to students academics and professionals located in Melbourne and overseas.
Our people are integral to the success of our Company. We are experienced professionals who are committed to providing the highest standard of service and support to our clients and colleagues. At RMIT Up we offer a friendly supportive and flexible working environment and culture with a range of employee benefits including access to health and wellbeing services and discounts discounted travel professional development opportunities and more.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
