Account Manager On-Site
Account Manager On-Site
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Job Description
Account Manager
Duration: 3 Months
POSITION SUMMARY
The Account Manager is a critical component of the commercial support team serving as a main point of contact for customer communication. The objective of the Account Manager is to ensure that the company provides flawless service and support to key customers. The Account Manager must exhibit strong customer relationship and project management skills possess an intrinsic sense of urgency naturally advocate for customers and maintain a highstress tolerance.
This role collaborates directly with the sales operations design engineering and quality departments both internally and within customer infrastructures to drive customerrelated tasks to completion and fulfill customer needs. The Account Manager interacts especially closely with sales executives sales management and operations management to support the securing of new business by providing quotations managing customer sampling establishing and tracking timelines and ensuring important milestones during package development and launch are met.
Duties and Responsibilities
Sales and Project Management:
- Works with sales executives and sales managers to secure new business by facilitating communication between the customers and operational teams in the US and China.
- Responsible for new opportunity management and execution from package development through production and customer launch
- Manages the ordering execution and customer approval of preproduction samples including packaging and decoration specifications.
- Processes customer setup documentation and credit applications
- Ensures flawless execution of firstrun production orders confirming schedules and monitoring production and shipment timelines.
- Interfaces with all departments as customer needs arise including:
- Operations project planning launch timing milestone item costing and pricing order tracking
- Quality corrective action tracking and response
- Engineering technical questions and solutions for packaging choices
- Creative artwork review and decoration option selection
- Accounting credit applications customer setup customer deposits Customer Management
- Communicates daily with customer representatives in purchasing planning marketing product development and logistics.
- Effectively builds and manages customer relationships across client organizations to meet all applicable customer needs.
- Provide order status updates and confirmations.
- Creates quotes price lists item approval signoffs open order reports and additional customerspecific reports as required.
- Anticipates potential problems or complications and proactively works with customers to facilitate timely solution implementation decisions and approvals.
Expectations for Success:
- Bachelors Degree in business marketing or related fields from an accredited college or university
- Minimum of 3 years experience in businesstobusiness customer account support positions preferably in a consumer product design distribution or manufacturing business
- Experience in product development project management is highly preferred.
- Experience in beauty skincare or cosmetic industries encouraged.
Pay Range $28/Hr Depending on experience
nextSource is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race color religion gender gender identity or expression sexual orientation national origin genetics disability age veteran status marital status parental status cultural background organizational level work styles tenure and life experiences or for any other reason.
nextSource is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application you need assistance or accommodation due to a disability you may contact us at .
What nextSource Provides:
- Healthcare Benefits including Medical Prescription Vision & Dental Coverage United Healthcare
- Voluntary STD & LTD New York Life
- 401(k) Retirement Planning Fidelity
- Discount Program
*You are Eligible to participate in the benefits program if you are considered a fulltime employee of nextSource working at least 30 hours per week on a consistent coverage will be effective on the 1st of the month following 60 days of employment.
Required Experience:
Manager
Employment Type
Contract
