Information Technology Supervisor 2
Information Technology Supervisor 2
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1 Vacancy
Job Description
At the State of Ohio we take care of the team that cares for Ohioans. We provide a variety of quality competitive benefits to eligible fulltime and parttime employees*. For a list of all the State of Ohio Benefits visit ourTotal Rewards website! Our benefits package includes:
- Medical Coverage
- Free Dental Vision and Basic Life Insurance premiums after completion of eligibility period
- Paid time off including vacation personal sick leave and 11 paid holidays per year
- Childbirth Adoption and Foster Care leave
- Education and Development Opportunities (Employee Development Funds Public Service Loan Forgiveness and more)
- Public Retirement Systems (such as OPERS STRS SERS and HPRS)&Optional Deferred Compensation (Ohio Deferred Compensation)
*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
UNUSUAL WORKING CONDITIONS:
Work involves operations of computer terminal for long periods of time; overtime may be required; travel may be required
which may include overnight stay; may be required to be oncall 24 hours per day 7 days per week.
- This position may be filled by layoff or certification eligibility list if applicable
- This position is essential meaning the duties this job performs are critical to the continued operations of the Ohio Department of Public Safety during a public safety emergency (OAC 123: 14601 & DAS Directive HRD11). Whoever fills this position will be required to report for duty during any public safety emergency.
Background Check Information:
- A background check tax check BCI & FBI fingerprint check may be required on all selected applicants
- A comparative analysis and/or drug test may be a requirement of the hiring process
About Us:
Our mission is to save lives reduce injuries and economic loss administer Ohios motor vehicle laws and preserve the safety and wellbeing of all citizens.
What Youll Do:
Ohio Department of Public Safety Directors Office/Information Technology (IT Support)
Report in location:1970 West Broad Street Columbus Ohio 43223
Work hours:8:00am 5:00pm
Within the Information Technology Office (ITO) Support section supervise information technology staff whose primary duties involve writing analyzing & designing computer programs &/or systems integration for minicomputer &/or monitoring & maintaining minicomputer control processing unit operations:
- Oversee operations & activities of the PC Support Operations Account & Mail Management Group (AMMG) & Service desk units (e.g. establish & enforce unit policies & procedures schedule & conduct staff meetings review work completed by staff assist in resolving difficult computer problems etc.);
- Establish priorities & supervise subordinate supervisory personnel (e.g. provide developmental opportunities & work direction coach staff to foster development monitor staff activities to ensure quality customer service & information technology security evaluate performance approve section staffing levels recommend discipline prescreen applications & participate in interviews);
- Oversee the 24x7 support of internal IT customers; Plan & initiate upgrades for the Ohio Department of Public Safety (ODPS) to keep desktops in a supported state;
- Manage & monitor tickets via tracking system (i.e. ServiceNow)
- Oversee the IT processes of Moves Adds & Changes of ODPS employees within the building & externally (i.e. ATP BMV EMA ACF etc.); Ensure the transition process of moving employees in & out of ODPS runs smoothly & nondisruptive; Develop & implement changes to the process to increase functionality when required;
- Manage IT inventory supply levels; Coordinate hardware & software repairs with various external vendors;
- Manage the efforts of Infrastructure Specialists & Information Technologists in the development of new IT projects & in the support of existing IT systems;
- Act as project lead & coordinate technological resources in the design investigation & delivery of IT engagements;
- Analyze business functional units & prepare input for Project Managers & maintenance activities;
- Collaborate with IT Supervisors to provide training on processes procedures & skill development to ensure superior customer service;
- Establish metrics for tracking staff time & utilize metrics to identify & resolve problem areas.
- Ensure licensing of software procedures are followed;
- Provide automated processes to track what is loaded on the PCs & cross reference to what is owned by the department;
- Perform other duties as assigned.
Our mission is to save lives reduce injuries and economic loss administer Ohios motor vehicle laws and preserve the safety and wellbeing of all citizens.
6 1/2 years (78 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting; 6 months exp. in performing project management functions as defined in series purpose.
Or completion of undergraduate core coursework in computer science or completion of undergraduate core coursework in any academic major which included at least one course in each of the following: advancedlevel computer programming language (for example COBOL Delphi Java Powerbuilder Visual Basic Pl 1 SAS PCS Pacbase Full Visual Suite Designer 2000 Developer 2000 C C Visual C ECL or Visual Studio) logicbased mathematics data base concepts (for example Oracle Microsoft Access Paradox Sybase IMS DB DB2 Cache DMS or RDMS) computer systems analysis & design & basic data processing concepts; additional 4 1/2 years (54 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting.; 6 mos. exp. in performing project management functions as defined in series purpose.
Or equivalent of Minimum Class Qualifications For Employment noted above.
Job Skills: Information Technology
Technical Skills: Information Technology Systems Analysis
Professional Skills: Attention to Detail Leading Others Customer Focus Decision Making
The State of Ohio is a drugfree workplace which prohibits the use of marijuana (recreational marijuana/nonmedical cannabis). Please note this position may be subject to additional restrictions pursuant to the State of Ohio DrugFree Workplace Policy (HR39) and as outlined in the posting.
Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services activities programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
Required Experience:
Manager
Employment Type
Full-Time
