IT Analyst
IT Analyst
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Job Description
About us
Job Summary
Were excited to invite an Azurecertified professional to join our dynamic and collaborative team. As an IT Analyst Azure Expert you will play a crucial role in delivering highquality Level 2 product support ensuring seamless customer onboarding and executing platform service installations. This position is ideal for someone who combines strong technical proficiency with a proactive and customerfirst mindset.
What will you do in
RamSoft
- Provide L2 product support for Azurebased services and internal platforms.
- Handle customer onboarding requests ensuring smooth and timely setup.
- Perform Platform Service (PS) installations configurations and updates.
- Collaborate with crossfunctional teams to troubleshoot and resolve escalated issues.
- Maintain documentation related to support processes onboarding workflows and standard installations.
- Monitor and report on service performance ensuring adherence to SLAs.
- Participate in knowledgesharing and contribute to the continuous improvement of support operations.
Required Qualifications & Skills:
- AZ104: Microsoft Azure Administrator certification is mandatory.
- Strong understanding of Azure infrastructure including Virtual Machines Networking and Storage.
- Proven experience in Level 2 (L2) technical support roles.
- Familiarity with support ticketing systems and incident management tools.
- Excellent troubleshooting and problemsolving skills.
- Effective communication skills to engage with internal teams and external customers.
- Ability to work independently as well as collaboratively in a team environment.
Preferred Qualifications:
- Experience with PowerShell scripting or other automation tools.
- Exposure to ITIL processes and service management frameworks.
- Prior experience in a customerfacing support role.
RamSoft offers a casual work environment flexible work hours and a competitive compensation and benefits package. RamSoft Inc. is an equalopportunity employer and is committed to fostering an accessible and inclusive environment for employees and customers. If you require any accommodation for the recruitment/interview process (including alternate formats of materials or accessible meeting rooms or other accommodations) please let our HR department know and we will work with you to meet your needs.
Required Experience:
Senior IC
Employment Type
Full-Time
