iCasino Operations Analyst

PENN Entertainment Inc. is North Americas leading provider of integrated entertainment sports content and casino gaming experiences. From casinos and racetracks to online gaming sports betting and entertainment content we deliver the experiences people want how and where they want them.

Were always on the lookout for those who are passionate about creating and delivering cuttingedge online gaming and sports media products. Whether its through ESPN BET Hollywood Casino theScore Bet Sportsbook & Casino or theScore media app were excited to push the boundaries of whats possible. These stateoftheart platforms are powered by proprietary inhouse technology a key component of PENNs omnichannel gaming and entertainment strategy.

When you join PENN Entertainments digital team youll not only work on these cuttingedge platforms through theScore and PENN Interactive but youll also be part of a company that truly cares about your career growth. Were committed to supporting you as you expand your skills and explore new opportunities.

With locations throughout North America you can build a future at PENN Entertainment wherever you are. If you want to challenge conventions in gaming media and entertainment we want to talk to you.

About the Team

The iCasino Operations Analyst will be primarily responsible for the daytoday operations of the iCasino platform in jurisdictions in which we already have a live interactive casino. This includes auditing of Player Experience escalations testing of iCasino games troubleshooting iCasino gameplay and integration issues and iCasino reporting and data analysis.

About the Work

• Collaborates with internal team members across several business functions including Operations Product Engineering and Marketing.
• Audits the Player Experience Operational slack channel and address any escalations that arrive in an effort to provide player database best in class customer support
• Coordinates with Product to ensure efficient and timely testing of iCasino games prior to launch of the game titles
• Initial point of escalation on iCasino bug findings from Player Experience Department and work with other Penn Departmental stakeholders to accurately and succinctly explain the issue
• Creates problem tickets with RGS providers PAM provider and Product Teams and regularly ask for updates on same
• Responsible for assisting iCasino Operations Manager in coordinating with RGS Game providers to troubleshoot game integration game launch and iCasino gameplay issues.
• Maintains oversight at the direction of iCasino Operations Senior Manager on existing iCasino games that are live in each operational jurisdiction and ensure iCasino games are launched in line with all internal Standard Operating Procedures.
• Coordinates with iCasino Operations Senior Manager to prepare KPI needs related to iCasino gameplay and game launches
• Performs gaming account adjustment audits and escalates any findings to iCasino Operations Senior Manager for review.
• Performs other duties as assigned.
• Maintains regular and punctual attendance
• Complies with all company policies and procedures.

About You

• Experience in digital or ecommerce related field/business
• Forward thinker who designs for not only current business needs but plans for scalability and longerterm solutions
• Must be a team player willing to help others while also fostering their help in return
• Must be able to multitask and juggle multiple priorities while ensuring successful completion of all items
• Effective verbal and written communication skills required
• Proven ability to succinctly review report and present any operational discoveries there may be including campaign abuse customer complaints antifraud and the performance of sportsbook campaigns and markets
• Ability to meet deadlines and to work under the pressure of short time constraints
• Must have technical proficiency and knowledge in Microsoft applications (Word Excel and Outlook)
• Must have a passion for sports and/or online gambling
• Employee must be able to qualify for licenses and permits required by federal state and local regulations.

What We Offer

• Competitive compensation package
• Education and conference reimbursements
• Parental leave top up
• Opportunities for career progression and mentoring others

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Candidates residing in Ontario requiring special accommodation can email

theScore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability or age.