Senior Customer Success Manager
Senior Customer Success Manager
Posted on :
08-05-2025
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1 Vacancy
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Job Description
View our much better version of this job spec on our careers page: KEY BITS
Location: We can currently only accept applications from candidates that are located in Massachusetts and have longterm working rights in theUS.
Flexibility: We have office hubs in Boston (US) and London (UK) as well as nooffice hubs in several European countries. We operate a choicefirst work approach that lets you work fully remotely from Day One even if youre near an office hub.
Salary: We benchmarked ca. $130145k 20% annual bonus (in 4x quarterly instalments based on performance targets) equity at IC4 level in our progression framework for someone based in the Boston area.
Interviews: 3 stages totalling around 2.5 hours over 2 weeks incl. a home task.
Start date:As soon as you can start.
Reporting to: Josephine Hanschke Director of Customer Success. Josie is based in Spain.
More info: The FAQ below ourhandbookor ask anything.
HELP US HELP THE WORLD AGREE FASTER
Juro has big ambitions: to become the goto platform for agreeing and managing contracts globally. And well need help doing it.
Legal tech is on the rise with Goldman Sachs estimating that44% of legal tasks can be automatedwith generative AI. With the brand we have built and the agility of early stage we are well placed to capture this opportunity.
Juros customer roster is rapidly tilting westward more than half of our new logos now sit across U.S. timezones. To give them the same great experience our EMEA customers enjoy we need a Senior Customer Success Manager who can meet legal and ops leaders on their own ground: inperson meetings exec QBRs conference coffee lines you name it.
Youll own a highvalue book of business build genuine champion relationships and be the face of Juro for some of the worlds fastestgrowing companies. If you thrive on turning good enough into customerobsessed this is your moment to make an outsized impact as we scale stateside.
Your mission is to make Juros customers successful by proactively solving their problems with contract automation. That means being a trusted advisor voice and source of guidance while identifying opportunities to help customers expand their use of our platform.
Success for you means:
1. Driving our net dollar retention target by securing renewals and expansion in a portfolio of high to mediumtouch accounts.
2. Developing and driving processes that best meet our US customers needs including planning and executing ****team initiatives and coaching junior ICs.
3. Demonstrating customer value over the course of the customer lifecycle your role is to speed upthe time it takes for customers to see tangible business value.
4. Nurturing excellent relationships developing and maintaining relationships across key customer stakeholders be that CSuite program executors or other cross functional partners.
We care about building a diverse team where everyone feels they belong. Thats why ourperks & benefitsandchoicefirst workapproach are designed with inclusivity in mind. Read more in ourdiversity inclusion & belonging hub.
WHO WE LOOK FOR
Research shows that while men apply to jobs if they meet 60% of criteria women and those in traditionally underrepresented groups tend to apply only if they check all boxes. So if you think you have what it takes but dont meet every single point aboveplease still get in touch. Wed love to have a chat and see if you could be a great fit.
We look for people whose approach to work aligns with our values & behaviours. For this role we particularly value:
Prioritization: You can deal successfully with a volume of 5070 accounts focusing on whats most important. (Love The Details)
Growth mindset: You understand customers on a deep level to identify expansion (cross/upsell) opportunities to help grow mid tier accounts to enterprise. (Be More Human)
Datadriven problem solving: You can correctly identify problems a customer has and take steps to address them. (Strive to Deliver)
On top of that you have been part of a journey where:
You have ca. 4 years* in a resultsdriven equally strategic or client facing role at a highgrowth venturebacked B2B SaaS company.
You nurtured a portfolio of 3080 midmarket customer accounts.
You worked with accounts between $30300k in annual contract value.
You have a track record of strong gross and net renewal numbers in your portfolio.
Youre confident consistently identifying and nurturing customer relationships.
* What you did is more important than how long you did it. While this range is an orientation for you to understand what senior means to us we still want to hear from you if you think you have what it takes but dont quite meet this number.
OUR MISSION
Juro exists tohelp the world agree fasterby making legal contracts frictionless collaborative and accessible.
Juros intelligent contract automation platform is on its way to dethroning desktop tools as the paradigm for collaborating on legal documentation around the world.
Were doing that by rebuilding contracts from the groundup around a browsernative experience augmenting workflows with powerful AI and enabling all teams to conduct contracting jobs faster than ever before.
Read more aboutour vision for intelligent contract automation.
GOT MORE QUESTIONS
Check if theyre answered on:
Our extended job description for this role: company handbook: careers page:
There youll find answers on topics such as career progression inclusion & belonging the interview process benefits and more. Or reach for anything.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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