SVP Global Flagship Accounts

The Senior Vice President Global Flagship Accounts is a critical executive role responsible for driving revenue growth retention and customer value across Accruents most strategic global customers. Reporting directly to the Chief Revenue Officer this leader will own the strategy execution and performance of a dedicated flagship accounts team targeting highvalue multinational organizations across all regions. The ideal candidate brings a strong track record of leading global account programs developing deep Clevel customer relationships and delivering enterprisewide SaaS and services growth.

Key Responsibilities

Global Strategic Account Leadership

• Define and execute global sales strategies for Accruents most critical enterprise customers.
• Serve as executive sponsor and strategic advisor to customer Csuite leaders.
• Build deep understanding of each flagship accounts business model technology landscape and transformation priorities.
• Drive comprehensive multiyear account plans that integrate SaaS licensed software and professional services.

Revenue Growth & Retention

• Own global revenue goals including net new bookings renewals and account expansion.
• Lead crossfunctional deal teams to drive upsell crosssell and whitespace opportunities.
• Deliver multimilliondollar revenue targets with focus on longterm penetration and growth.
• Maintain accurate forecasting and pipeline health across complex buying environments.

Executive Relationship Management

• Establish trusted partnerships with executive stakeholders across the customers global organization.
• Facilitate Executive Business Reviews and strategic planning sessions with Clevel audiences.
• Provide thought leadership and guidance to align customer and Accruent strategies.

Team Leadership & Global Coordination

• Lead and mentor a highperforming global team of account executives solution consultants and customer success managers.
• Drive consistency in customer engagement messaging and delivery across regions and business units.
• Foster a culture of collaboration excellence and accountability.

Account Planning & Governance

• Oversee strategic account planning processes including goal setting risk management relationship mapping and competitive analysis.
• Ensure tight alignment with legal finance product and services teams for complex deal execution.
• Monitor SLAs contract performance and customer satisfaction metrics.

Thought Leadership & Customer Advocacy

• Position Accruent as a strategic innovation partner to the worlds most influential enterprises.
• Encourage flagship customer participation in advisory boards and industry events.
• Represent Accruent at executive briefings and global conferences.

Strategic Deal Structuring & Negotiations

• Lead highvalue multiproduct negotiations with global scope.
• Align commercial structures with customer needs and longterm Accruent objectives.
• Address procurement legal compliance and deployment hurdles with a proactive mindset.

CrossFunctional Collaboration

• Partner with internal stakeholders across Product Marketing Services and Operations to deliver solutions and measurable outcomes.
• Provide executivelevel customer feedback to inform product and innovation strategy.
• Influence Accruents executive team with insights on risks growth levers and competitive positioning.

Qualifications

Required Experience

• 15 years of experience in enterprise sales and strategic account leadership within a B2B SaaS or technologydriven services environment.
• Proven experience managing complex global accounts with $10M in annual revenue.
• Demonstrated success driving enterpriselevel SaaS services and software growth across multiyear cycles.
• Strong executive presence and ability to build trusted relationships with Clevel stakeholders.
• Experience leading and scaling highperforming geographically dispersed teams.
• Deep understanding of sales governance complex deal structuring and enterprise procurement cycles.
• Track record of influencing internal stakeholders and driving crossfunctional alignment.

Preferred Qualifications

• Experience in asset management real estate facilities or operationsrelated software solutions.
• Familiarity with FBS (Fortive Business System) principles or similar Kaizen Lean Six Sigma continuous improvement methodologies.
• Global business experience including managing customers across North America EMEA and APAC.
• Bachelors degree in Business Technology or a related field; MBA or advanced degree preferred.