VP, Client Engagement
VP, Client Engagement
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Job Description
VP Client Engagement
William Thomas Digital (WTD) is seeking a bold experienced and clientobsessed leader to join our growing agency as VP Client Engagement. In this role youll be at the forefront of shaping how some of North Americas most respected brands build meaningful relationships with their customers through unforgettable techenabled datadriven experiences.
This is not a corneroffice role. This is a rollupyoursleeves getshitdone pushthelimits becreative becollaborative beimaginative and bepassionateaboutwinning kind of job. Youll partner with ambitious brands and the most innovative minds in CRM CX AI and marketing tech to make things happen and make them matter.
About WTD
Recognized as one of North Americas fastestgrowing marketing agencies WTD is on a mission to redefine whats possible in personalized customer experience. Our team brings together top talent across CRM marketing automation data AI creative tech and customer journey design. Were platformagnostic relentlessly creative and fiercely focused on outcomes.
We design personalized experiences at the intersection of creativity data and technology powered by AI and engineered for the next era of customer engagement. From dynamic lifecycle programs and loyalty ecosystems to immersive onboarding flows spatial web activations and agentic platforms that learn adapt and act on behalf of the customer our work transforms how brands build relationships. Whether its CRM web mobile or emerging experiences we create connected systems that drive value loyalty and growth at scale.
What Youll Do
Lead Strategic Client Partnerships
- Be the seniormost daytoday leader across a portfolio of highvalue client relationships with a direct line to executive decisionmakers (CMO CTO CDO VP Marketing).
- Act as a true strategic advisor helping clients define bold visions solve tough challenges and deliver extraordinary results.
- Build and maintain trusted partnerships by embedding yourself in your clients businesses and helping them anticipate whats next.
Drive Account Growth & Commercial Impact
- Own and deliver against clear revenue growth and targets across your portfolio.
- Identify whitespace shape new scopes influence roadmaps and drive expansion opportunities that align with client goals and agency vision.
- Partner across strategy creative data and tech to ensure recommendations are visionary and executable.
- Push clients and internal teams to think bigger act faster and build smarter.
Be a Builder Not Just a Boss
- Create clarity from complexity crafting powerful stories and persuasive narratives that bring ideas to life through decks workshops roadmaps and vision documents.
- Personally lead executive presentations discovery sessions cocreation workshops and planning engagements that shape the future of your clients customer experience.
- Roll up your sleeves to work alongside strategy creative and tech teams shaping deliverables stresstesting ideas and championing excellence across everything we put into the world.
Inspire and Lead CrossFunctional Teams
- Lead and mentor a team of account directors and cultivate a highperformance highaccountability culture rooted in creativity curiosity and customer obsession.
- Develop and mentor future client leaders investing in their growth championing their ideas and raising the bar for whats possible.
Be a Voice of Thought Leadership
- Represent WTD at senior client meetings executive reviews and industryfacing engagements.
- Lead annual planning QBRs and visionsetting moments that shape how our clients think about customer experience.
- Bring bold differentiated thinking to the table on where the world is going how customers are evolving and how technology can unlock new growth.
Own the Relationship and the Results
- Be the bridge between client ambition and agency execution.
- Ensure quality consistency and value across every touchpoint.
- Roll up your sleeves and dive in where needed because the best leaders lead from the front.
What You Bring
- 10 years of experience leading client relationships within a CRM customer experience digital transformation or agency environment.
- A proven track record of growing and expanding complex multimillion dollar accounts.
- Deep understanding of datadriven marketing lifecycle engagement personalization loyalty AI and marketing automation platforms (Salesforce Braze Adobe Bloomreach).
- Ability to command a room inspire a team and build trust with the most senior stakeholders.
- Experience influencing largescale programs that include platform integration data strategy omnichannel orchestration and innovation.
- A commercial mindset a strategic soul and an entrepreneurial spirit.
- Passion for helping clients win and a fire to help your team win right alongside them.
Why Join Us
This isnt a job where you inherit a book of business and keep it warm. This is a role for someone who wants to build big ideas big relationships big results. Youll help shape the future of WTD and our clients with the freedom to lead the support to succeed and the opportunity to make your mark on the industry.
If youre ready to lead boldly partner deeply and deliver extraordinary things lets talk.
Required Experience:
Exec
Employment Type
Full-Time
