Program Support Officer
Program Support Officer
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Job Description
Rural Business Support (RBS) is an independent not for profit organisation committed to assisting rural businesses primary producers landowners and communities in South Australia and the Northern Territory to achieving profitability and sustainability. Were focused on delivering programs aimed at developing a sustainable rural business sector with resilient rural communities to support them.
This includes delivering free independent and confidential business financial counselling services for primary producers and regionally based small business owners in SA and NT or provide needsbased information and referral services to South Australian landowners farmers and community members who have queries on resources exploration mining and quarrying via the Landowner Information Service.
We are currently looking for a Program Support Officer (PSO) to provide support for delivery of our programs with a focus on supporting our Business Financial Counsellors (BFC) in delivering case management financial counselling across SA and NT.
The PSO will be the first point of contact for all enquiries providing information and support through the intake and triaging process. The PSO will work alongside the BFCs to support clients with transactional and administrative tasks including navigating Government and grant systems.
Your responsibilities will include:
- First contact of client enquiries and subsequent intake and triage
- Providing information and support to engage clients and enable them to understand the benefits of financial counselling and case management
- Creating and maintaining accurate client records
- Support to Regional Leadership Team and BFCs as required
- General administrative duties
To be successful in this role you will be able to demonstrate strong communication and organisational skills with experience or willingness to learn Microsoft Office Suite and Salesforce. Candidates with a demonstrated knowledge of farm/business finance farm/business management rural industries and small business enterprises are encouraged to apply.
What we offer:
- A dynamic and rewarding role
- Diverse and friendly team environment
- Opportunity to connect with and support in building resilient regional communities
- Not for profit salary packaging
- Flexible autonomous work environment
- Training and development opportunities to build and maintain capabilities
- Employee Assistance Program offering you and your family members a confidential and professional counselling service.
Apply online now including a cover letter outlining why this role is a fit for you.
Contact Sal Connell P&C Project Manager onor for further information about this opportunity including a position description.
Required Experience:
IC
Employment Type
Full-Time
