Front Office Manager
Front Office Manager
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$ 70000 - 75000
1 Vacancy
Job Description
Additional Information: This hotel is owned and operated by an independent franchisee HEI Hotels & Resorts. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.
The Front Office Manager at the Baltimore Marriott Inner Harbor will ensure wonderful guest experiences through consistent execution of service standards relating to the guest arrival departure and the entirety of the guests stay. This will be done through optimal training coaching staffing and supervision of labor efficient management of operating supplies and proactive monitoring of guest service scores and comments. This position will be present at the Front Desk during key arrival and departure times.
Job Requirements:
Minimum of 2 years Front Desk leadership experience.
Proficient with Marriott FSPMS system.
Advanced knowledge of brands reward program.
Able to handle cash and credit transactions.
Computer literacy and financial management a must.
Able to effectively deal with internal and external customers some of whom will require high level of patience tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
General knowledge of local area attractions and transportation.
Able to observe and detect signs of emergency situations. Able to remain calm and alert during emergency situations and/or heavy hotel activity serving as a role model for clerks and other associates.
Working knowledge of federal state and local laws governing equal employment opportunity and civil rights occupational safety and health wage and hour issues and labor relations including but not limited to the following statues and their comparable state and local laws.
Able to establish and maintain effective working relationships with associates and customers.
Able to make sound business decisions and take action quickly based on previous experience and good judgment.
Knowledge of hotel operations including marketing plans security and safety programs personnel and labor relations preparation of business plans repairs maintenance budget forecasting quality assurance programs hospitality law and longrange planning.
Effective verbal and written communication skills.
Ability to adapt communication style to suit different audiences such as effectively communicating with supervisors coworkers public etc.
High School Diploma or equivalent required bachelors degree preferred.
Salary Range: $70000.00 $75000.00
Discretionary Performance Bonus Eligible Yes
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical mental and financial wellness creating value in your most important investment you!
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness HEI provides a wide array of coverage including Supplemental Spousal and Child Life insurance as well as Short and LongTerm Disability plans. Our 401(k) Savings Plan with matching funds and discounts through our YouDecide and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran status and other legally protected characteristics.
The salary range for this position is $70000.00 to $75000.00 annually.
This company is an equal opportunity employer.
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Required Experience:
IC
Employment Type
Full-Time
