Senior Vendor Manager - Risk Operations
Senior Vendor Manager - Risk Operations
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Salary Not Disclosed
1 Vacancy
Job Description
The Role
In this role you will report to the Head of Risk Operations at Square and be responsible for our Business Process Outsourcing (BPO) program which manages important operational workflows serving Squares Risk Operations. You will partner with vendor teams to ensure ongoing production quality volume and efficiency while collaborating with teams internally to ensure that we have adequate training metrics and oversight to launch and maintain outsourced workflows. Additionally you will partner with Risk domain experts to build a comprehensive and principled outsourcing strategy which allows us to meet or exceed business goals from a risk loss and customer experience perspective while minimizing operational and financial risk.
You Will
- Manage relationships with BPO service providers
- Define principles and requirements for BPO workflows and performance
- Identify potential workflows and tasks which may be outsourced; ensure operational readiness manage launches and track results
- Define and track key metrics to monitor program health; create mechanisms for structured feedback and performance management of vendors
- Build feedback loops with our teams (L&D Policy Ops Leads) and vendors to drive continuous improvement
You Have
- 7 years experience in Operations with at least 2 years leadership experience
- Specific expertise in either Risk Management or Vendor Management/Oversight
- Strategic mindset and ability to define and drive complex programs
- Strong communication and collaboration skills both internally and externally
- Resultsdriven; able to define key metrics and drive accountability
- Ability to travel both domestically and internationally (up to 10% of the year)
Were working to build a more inclusive economy where our customers have equal access to opportunity and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently based solely on the core competencies required of the role at hand and without regard to any legally protected class. We believe in being fair and are committed to an inclusive interview experience including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter who will treat these requests as confidentially as possible. Want to learn more about what were doing to build an inclusive workplace Check out our Inclusion & Diversity page
Fulltime employee benefits include the following:
- Healthcare coverage (Medical Vision and Dental insurance)
- Health Savings Account and Flexible Spending Account
- Retirement Plans including company match
- Employee Stock Purchase Program
- Wellness programs including access to mental health 1:1 financial planners and a monthly wellness allowance
- Paid parental and caregiving leave
- Paid time off (including 12 paid holidays)
- Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for nonexempt employees and covered by our Flexible Time Off policy for exempt employees)
- Learning and Development resources
- Paid Life insurance AD&D and disability benefits
These benefits are further detailed in Blocks policies. This role is also eligible to participate in Blocks equity plan subject to the terms of the applicable plans and policies and may be eligible for a signon bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time consistent with the terms of any applicable compensation or benefit plans.
Required Experience:
Manager
Employment Type
Full Time
